NMLS# 174457

4.4 of 5stars3708 Reviews

loanDepot, LLC

  • Recommended Lender
    Recommended 89%
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Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

Ratings & Reviews
3708 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Very easy to work with them

Everything was seamless. I would have not problem in the future doing business with them again. I liked the way everything was digital.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

It was fantastic experience dealing with Mr. Cevallos

I was very happy to get Mr. Cevallos on the Phone. Is costumer service is out standing very polite, not once he interrupted me during hour conversation.
You are very looky to have some one like him working for your company.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Wasted $500 and 2 months - terrible experience

I applied for a conventional mortgage refinance for my house in Florida with LoanDepot lured by their low rates and reasonable fees. My loan officer was Tim A. After I provided all documents they requested, filled a bunch of paperwork and they ran my credit check, Tim told me I was approved and I needed to pay $495 for an appraisal. I asked him multiple times to confirm that if the appraised value of the house came back equal or greater of what was on the application (which it was), the loan would close. Tim confirmed. After the appraisal was completed, LoanDepot "discovered" a second mortgage on the property. I have disclosed it on the original application and sent them statements for that loan. I was told that Tim did not include it in the application. When I started asking more questions, they ceased all communications with me. They did not return my multiple phone calls nor they replied to my multiple e-mail requests. A few weeks later I received a denial letter with some vague reasons. They did not respond to my requests to refund $495 which they erroneously lead me to pay them. Only after I filed a complaint with my credit card company they refunded $53. As of 4 months later, I am still out over $400 not to mention wasted 2 months during which mortgage rates had gone up causing me to loose $1,000s more.
I would have never engaged with this company if I knew their service was this terrible.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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