Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S.
NMLS #174457
Recently closed on a Refi/Cash Out loan with Loandepot. Per the Closing Disclosure that was signed and Notarized at closing, I was to receive $31,346.36 cash at close but when the loan was funded I received $29,579.42.
Jeff from Fort Pierce, FL
Reviewed in July 2021
Closed with Lender:
Yes
Loan Type:
Refinance
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
The Worst
Couldn't manage to keep on top of other lenders to get payoff info. Screwed up our refi. Completely incompetent
paul from San Diego, CA
Reviewed in July 2021
Loan Type:
Refinance
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Poor customer Service
Went with them because they are the builders lender. Did not let us know what rate they were offering till we gave a quote from another lender and formally applied. No updates after we completed the paperwork. Impossible to get hold of loan officer
NS from Pleasanton, CA
Reviewed in July 2021
Closed with Lender:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Don't do it
They over-promised and under-delivered every time. I have been thru 4 home purchases and plenty of refinancing and Loan Depot by far is the worst lender I have ever worked with. I did finally closed but I needed to stay on top of this company like they were my child. Very Pathetic!
elizabeth from Northville, NY
Reviewed in July 2021
Closed with Lender:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Terrible customer service
To put it kindly, this company is very amateurish and does not know its own internal requirements constraints, resulting in wasted time. Moreover, it has been refusing to refund fees in a time manner (i.e., the $500 appraisal fee that was charged, even though the appraisal was never completed and the underwriter rejected the file).
mozanorealty from San Diego, CA
Reviewed in July 2021
Loan Type:
Home Equity Loan or Line of Credit
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
My experience was horrible
We had 790 scores with low DTI. Every single part of the process was like pulling teeth. If you want a hassle free process, this is not the company for you!
Dion from Olive Branch, MS
Reviewed in July 2021
Closed with Lender:
Yes
Loan Type:
Refinance
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Horrible experience
I was lied to concerning when charges would be taken. I specifically told Henry, that I would have to wait until August 1 , to continue because I wouldn't be able to afford any more charges until then. My mate had twins, unexpectedly, and I need the money until the first for vet Bill's. Anyone who knows about horses, understands my financial situation. Now, because of Henry's lies, I am over $500 overdrawn with several prearranged payments expected until the end of the month. I talked to a new agent as of 5:00, Friday, July 16, and told her over the phone, not in an email, like Henry got, that I can't afford any appraisal fees now. She said she would investigate and get back to me today, Monday, July 19. Jennifer told me to disregard any paperwork in an email she sent, and we would talk today. Haven't heard a thing from anyone at Loan Depot out of California. I called Henry, Jennifer, and the boss of Jennifer and left specific message all the way around concerning this situation. I also called my bank. That was a downhill endeavor. I am so far behind the 8 ball at this point, I just can't see any light at the end bbn of the tunnel. Thanks so much Henry and Jennifer
Susan from Beeville, TX
Reviewed in July 2021
Loan Type:
Refinance
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Process took way too long
We had heard from others that Loan Depot was the way to go. Maybe ours is a one off but this process would still be going if we had not done the majority of the legwork. Our Rep fell off the face of the earth for a few months. It wasn't until I complained on Facebook that we got the ball rolling. Even then, WE had to continually kick the ball to keep it moving. 10/10 would not recommend.
Doy from Okmulgee, OK
Reviewed in July 2021
Closed with Lender:
Yes
Loan Type:
Refinance
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Not a good experience!
Phil Masters started off strong and I really liked him. But, he stated he would call me back after he talked to someone, maybe the underwriter, I’m not too sure who and that is the last I heard from him. No call back, just nothing. As far as I’m concerned, he wasted my time!!
Patty from Walla Walla, WA
Reviewed in July 2021
Loan Type:
Refinance
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)stars
Tried to Initiate a Loan
Asked the representative if he could call me back in a day or two so I had time to discuss with my wife. He said, what are your questions-he then rambled about their contract with MLB and the Miami Marlins. I said thats great, but I still need to do my own research, I do not care who you have a contract with. Associate slammed the phone on me. WHAT A CLOWN.
Here are a few tips for writing a top-notch review for a company in our marketplace:
Do
Don't
loanDepot, LLC
Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
loanDepot, LLC
Let's answer a few short questions and see what offers loanDepot, LLC and other lenders may have for you.
