NMLS# 174457

loanDepot, LLC

Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

Ratings & Reviews
5344 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

Did not deliver on promise

Promised to match and compete with any written offer. Once offer was submitted refused to do so saying "we would decline to match/ beat your current offer"

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Very bad customer service

Very bad customer service. They were very unprofessional. After initial discussions and estimates, I decided to proceed further with them and communicated the same that let's move forward with it. But after that initial discussion they just disappeared !!! I sent them a couple of email reminders but they never got back to me. If they did not want to continue, they should not have wasted my time and took all my personal information (SSN, paystubs, etc.) Not sure if it is a legit company. Hopefully my private data is not misused or sold off to some 3rd party.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Horrible Loan Specialist Experience

My loan specialist caused me a lot of stress. She provided wrong info several times that caused a lot of confusion. I was told LoanDepot priced matched, but my loan agent didn't want to honor a price match on another quote I got from a competitor. I was told I had to wait for a walk through date and lock before they would even send the price match request in for approval. Basically she wanted me to commit to her loan, and I wasn't even guaranteed I would get the lowered rate I was already approved for by another lender! It wasn't until the builder stepped in did we get the price match, and that was before a walk through date and lock. There's much more, but this is just one example of my loan experience. Hopefully there are better Loan Specialists with this company.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

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loanDepot, LLC

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

loanDepot, LLC

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