NMLS# 174457

loanDepot, LLC

Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

Ratings & Reviews
6580 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

One you submit a request your phone and email will blow up and will NEVER stop

Happy with first agent who called and confirmed that Loan Depot does not have any products that meet my needs. However the calls and emails and snail mail does not stop and they keep assuming I am moving forward with the loan and send the entire application for me to sign. Which leads me to beleive my information is not secure and and it's being shared across anyone who works at Loan Depot. I have submitted request to unsubscribe, but says it will take 10-15 days.

  • Loan Type:

    Home Equity Loan or Line of Credit
  • Review Type:

    Lender Review

Customer Beware

Things started out well and seemed good. Once an option was set up, they became pushy and aggressive. The loan type isn't what I asked for, and in fact I told them I didn't want that type at all. During a review of the rated, the actual APR wasn't disclosed until I ASKED FOR IT! Make sure ou pay attention to their speech.

  • Loan Type:

    Home Equity Loan or Line of Credit
  • Review Type:

    Lender Review

Too many sales calls

I received numerous calls, sometimes three times a day from different reps. It became frustrating because I would have to start from the beginning. The last person I spoke with became impatient because I didn’t want to restart with another rep and so he began to use what I felt were heavy handed sales tactics, telling me interest rates were still going up. As I was attempting to end the call he abruptly hung up on me. So overall, this was a disappointing experience.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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loanDepot, LLC

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

loanDepot, LLC

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