loanDepot, LLC

Run**.don't walk

Loan officer, Mike M. seemed knowledable and answered questions, but that's where the good part ends. Really believe this was a scam with a disreputable and racist appraiser company/appraisal. House was extremely low balled by $25k & considering my house is 3 years old, in excellent condition, & in a gated community. Now I'm out $500 because loan officer Mike M. Was supposed to file an appeal of the appraisal & get back to me but I've never heard from him again. Terrible experience. I'm actually in a worse position than when I started. A hard hit to my credit and down $500. Never again with this company.

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Wow! Terrible Customer Service

I went through a company to see what my options were as far as refinancing. Instantly, I received a call from loan depot which I wasn't expecting. Initially, the representative answered my questions about the process. Once I was given more information I realized I needed to educate myself more on different lenders. When I mentioned that the representative became extremely condescending and rude. There was no salutations he just immediately disconnected the call. My experience was extremely awkward that it almost felt like this company has predatory practices. He could've easily left the conversation as "give us a call back if you need us". Looks like I won't be using loanDepot at all.

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Felt mislead in the end

Was told by the senior loan officer that my auto and home loans would be electronically paid and the balance would be electronically deposited into my account. I was sent checks that had to be mailed to the different creditors causing me to rack up additional interest charges. If you say you are going to do something then you need to follow through with what you promised

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Didn't know how to handle a VA renovation loan with a city ordinance violation

I bought a house on a lake; the city said the shoreline needed repair. I wanted the sellers to escrow the repair but loanDepot did not know how to manage all of this because it was a situation that did not meet the cookie-cutter underwriting scenario. I spent way too much of my personal effort finding solutions, connecting the right people, and figuring out how to get to "yes" rather than being told "no".

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So bad

I was pleased with loan depot until my card was charged to order an appraisal that I specifically said not to order until I said so. Your basic liar salesman in my opinion. I will be sure to spread the word of my experience on every social media platform and any other way possible. Ripoff.

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Wouldn't go there again.

Very timely, alot of running around. I would fax, send what they need and then it would be repeated. For example, asked about 1040 tax forms. If someone would of looked at our tax paper, it was all there.

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Horrible experience even with good credit..., stay away

I don't like giving my credit card over the internet ... Alphonso said he knew they made exceptions for other clients, but demanded that I give my credit card due to "company policy" ... Alphonso said they made exceptions for others, but not for me .... hmmm, not sure who to complain to about that but you can bet I'm reaching out to multiple agencies !!!<br />

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