Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. NMLS #174457
Did not deliver on promise
Promised to match and compete with any written offer. Once offer was submitted refused to do so saying "we would decline to match/ beat your current offer"
Very bad customer service
Very bad customer service. They were very unprofessional. After initial discussions and estimates, I decided to proceed further with them and communicated the same that let's move forward with it. But after that initial discussion they just disappeared !!! I sent them a couple of email reminders but they never got back to me. If they did not want to continue, they should not have wasted my time and took all my personal information (SSN, paystubs, etc.) Not sure if it is a legit company. Hopefully my private data is not misused or sold off to some 3rd party.
Horrible Loan Specialist Experience
My loan specialist caused me a lot of stress. She provided wrong info several times that caused a lot of confusion. I was told LoanDepot priced matched, but my loan agent didn't want to honor a price match on another quote I got from a competitor. I was told I had to wait for a walk through date and lock before they would even send the price match request in for approval. Basically she wanted me to commit to her loan, and I wasn't even guaranteed I would get the lowered rate I was already approved for by another lender! It wasn't until the builder stepped in did we get the price match, and that was before a walk through date and lock. There's much more, but this is just one example of my loan experience. Hopefully there are better Loan Specialists with this company.
Closed with Lender:
Loan officer directory
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