NMLS# 174457

loanDepot, LLC

Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

Ratings & Reviews
4936 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

My rate wasn’t locked on time

The experience was very different than other companies, I requested a locked rate and it wasn’t done so I had to page extract to buy down the rate which should have been on loans depot to take care of.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Turned Into A BAD Experience

Process was easy but they are too aggressive and pushy for my taste. Took money from my account after I asked them NOT To!

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Took too long and cost changed

Despite my excellent credit and a relatively simple refinance transaction, this loan took more than 3 months to close. Underwriting was very slow and they kept requesting more and more information. I understand the underwriting process and the detail it takes for diligence but this was way too long. The second big problem was being sent multiple loan estimates, each with an escalating discount point cost. The discount point cost doubled with no explanation, until I complained and the points cost ended up being close (but not the same) as my original quote. It is my understanding that the discount point cost (if purchased) is part of the loan term and cannot be changed. The numbers were never explained to me and I was only told that they would fix the discount point rate. One needs to be very diligent in reviewing loan estimates before closing. I ended up paying a little more than originally quoted on points but I was just ready to get the closing done and move on.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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loanDepot, LLC

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

loanDepot, LLC

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