NMLS# 174457

loanDepot, LLC

Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

Ratings & Reviews
6580 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

Worsen refinance company I every used

Starts off good but goes down hill from their. The agency’s they utilize from appraiser to closing attorney are not the best. When the closing attorney can not be reached via phone during the close, there is a problem. When the representative that is responsible for the paper work can not be reached during the closing there is a problem. When no one can explain to the notary which document need there seal during the closing there is a problem. And last but most important when you complaint and request to have the matter escalated to someone higher and one again it does not happen or no one is there, their is a serious problem.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Our originator was a horrible communicator

We locked at one rate and then got switched to another. This felt like a bait and switch. Throughout the process i did not receive proactive communication from our originator, Jason Howell. I constantly had to follow up. I also contacted his manager several times and never received a response back. Rate transparency could VERY MUCH be improved with Loan Depot. I have EXCELLENT credit and our mortgage was straight forward. There was no need for the complexity and stress we experienced. We ended up with a higher interest rate than we locked and the response was “you can always refinance”. True, but it will be with another lender for sure!

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

Insulting

I filled out a form here on lending tree and received a phone call from this company. The first person I spoke with was helpful, cordial, and friendly. But he couldn't meet my needs. I later received numerous phone calls and texts from other employees. I finally responded to someone who referred to herself as a manager and who could possibly help further. After going through the initial setup, she offered me an offer, which I declined again because it didn't meet my needs. She began to insult me stating what would be smart for me to do, as if I wasn' being smart in my current situation. When I tried to interject, and correct her, she kept speaking over me. So rather than making matters worst, I got off the phone with her. She later texted me back and I informed her that I didn't appreciate her tone nor how insulting she was. I would not use this company nor refer any family or friends to them.

  • Loan Type:

    Home Equity Loan or Line of Credit
  • Review Type:

    Lender Review

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loanDepot, LLC

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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