Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. NMLS #174457
Worsen refinance company I every used
Starts off good but goes down hill from their. The agency’s they utilize from appraiser to closing attorney are not the best. When the closing attorney can not be reached via phone during the close, there is a problem. When the representative that is responsible for the paper work can not be reached during the closing there is a problem. When no one can explain to the notary which document need there seal during the closing there is a problem. And last but most important when you complaint and request to have the matter escalated to someone higher and one again it does not happen or no one is there, their is a serious problem.
Closed with Lender:
Our originator was a horrible communicator
We locked at one rate and then got switched to another. This felt like a bait and switch. Throughout the process i did not receive proactive communication from our originator, Jason Howell. I constantly had to follow up. I also contacted his manager several times and never received a response back. Rate transparency could VERY MUCH be improved with Loan Depot. I have EXCELLENT credit and our mortgage was straight forward. There was no need for the complexity and stress we experienced. We ended up with a higher interest rate than we locked and the response was “you can always refinance”. True, but it will be with another lender for sure!
Closed with Lender:
I filled out a form here on lending tree and received a phone call from this company. The first person I spoke with was helpful, cordial, and friendly. But he couldn't meet my needs. I later received numerous phone calls and texts from other employees. I finally responded to someone who referred to herself as a manager and who could possibly help further. After going through the initial setup, she offered me an offer, which I declined again because it didn't meet my needs. She began to insult me stating what would be smart for me to do, as if I wasn' being smart in my current situation. When I tried to interject, and correct her, she kept speaking over me. So rather than making matters worst, I got off the phone with her. She later texted me back and I informed her that I didn't appreciate her tone nor how insulting she was. I would not use this company nor refer any family or friends to them.
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