NMLS# 174457

loanDepot, LLC

Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

Ratings & Reviews
6579 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 3 star reviews | Show all reviews

So far just ok.

Two people working on loan not sure what’s going on. No waiting on call back from around 9;00am this morning. Presently 12:45pm. Hopefully will finally get this figured out. Was fine until yesterday.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Difficult process

Rates were great, which in the end is what it’s about. However the time and effort had us thinking ‘never again’. <br />We were asked for duplicate docs multiple times. The loan rep was never available by phone and slow to respond via email. We received multiple documents that apparently auto-generate every time the file is accessed. Closing dates kept pushing to the right. <br />Eventually, with wonderful support from a loan officer we closed the loan at a great rate, and had some closing costs credited back for all the trouble.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Longer Experience than Expected

This wasn't my first rodeo. But the world had some unexpected glitches: my agent got sick with Covid. Though he worked hard under the circumstances to get other agents to check up for him -- it did take him out of the immediate loop in finalizing the loan. Nickdid exceptional work in getting the loan initiated and handed off to the closing agent. Probably the loss of other staff due to illnesses lost some of the driving force in completing the extenuating circumstances of my VA loan refinance. I had to shut off my first company and their agent as she was not attentive to her emails and texts as your Nick was. Yet I did think that the closing would be in early January and it went into Feb. I wasn't told all the facts about how there was a long delay in actually getting my funds after the closing was signed. The closing also sent checks to me that were for closing other accounts -- I thought Office Depot would have handled these with direct payments to these bills -- instead I am still in the process of ensuring that large checks are being handled and received and cleared (along with reworking the final payments/refunds from these creditors) long after the closing date and finally getting a Fed Ex package with funds from Loan Depot. I probably needed a little more hand-holding in this unexpected case. Haven't had much follow up -- I would like to know that Nick is getting better and back to work (he's a keeper for y'all).<br />

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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loanDepot, LLC

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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