loanDepot, LLC

4.3 of 5starsRead Reviews
Recommended 85%

4.3 of 5starsRead Reviews
Recommended 85%

Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

5344 Reviews Ratings & Reviews

(4.3 of 5) 5344 Reviews

Interest Rates

Excellent
Fees & Closing Costs

Excellent
Responsiveness

Excellent
Customer Service

Excellent

Review Breakdown

5 Star

(3882)
4 Star

(591)
3 Star

(99)
2 Star

(107)
1 Star

(665)

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Showing 4 star reviews | Show all reviews

(4 of 5)

Recommended

It took too long from application submission to close

The financial terms were competitive. The Loan Depot people I dealt with were very helpful, especially in dealing with an ethical issue.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

Refinance Loan

The process was easy but it did take a bit longer than expected. Overall good experience and good rate.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

Detailed work

Chuck Nance was great with keeping us informed about any changes while we were refinancing our line of credit. Any changes to be made, he'd either call or email us before he made the next step. The only minus I can give is the closing costs are rather steep and mainly have underwriters come up with a different way to refinance if a home is in a trust without the trust being affected by the refinance. The plus is we will get to pay off our line of credit much faster than if we had gone with a bank which means paying down debt a lot faster thanks!

Closed with Lender:

Yes
Loan Type:

Home Equity Loan or Line of Credit
Review Type:

Lender Review

(4 of 5)

Recommended

Haslefree experience

1.Making sure you don't lose a prospective customer
2.Timely communication
3.Timely closure of loan
4.haslefree process

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

yes but way to long

The person I was working with, Kajal Patel was very friendly and knew what she was doing and also very understanding. when working with senior citizens, and this is very important in business today.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

A wonderful & stressfree experience

Tom Barkel made the process extremely easy from initial contact through home appraisal. I would definitely recommend him and Loan Depot.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

Very good experience refinancing

From the initial conversation and using their Web portal, throughout the whole process and concluding settlement, I was very satisfied with the experience and transaction.. The appraisal company and notary company that they used were both excellent. I ran into an issue with the title company they used that almost threatened the whole thing, but Loan Depot was able to manage to get us back on track. The loan officers, Connie and Denzel, were extremely attentive (both in emails and calls) and supportive, as well as informative and patient in answering all the questions I had as a careful consumer. It's a well-run enterprise, and I would definitely recommend Loan Depot to others.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

Quick and easy

From the time they we first came in contact, they were very professional, knowledgeable. Sometimes these things seem like they drag out, but by keeping me informed as things progressed it seemed like this was quick and easy.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

Very good experience with my refinancing process

The entire process took just three weeks from start to finish and the people are true professionals with good customer service skills. I think I got the best rate available out there for refinancing from my experience comparing with some other national leaders.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

The officer was solid, clear, and tried his best to be competitive.

At the end of the day, the loan officer was very competent but the rates was noticeably .25% higher than other vendors and the original fee was pretty average after the office gave some rebates. Was not competitive. Office did not write back after I mentioned that I found better rates and expressed appreciation for his time. Normally other companies that were not competitive would at least write back to thank me for given them a shot. Other than that, I'd say Loan Depot is pretty solid.

Loan Type:

Refinance
Review Type:

Lender Review

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loanDepot, LLC

Lender Summary

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