loanDepot, LLC

4.3 of 5starsRead Reviews
Recommended 85%

4.3 of 5starsRead Reviews
Recommended 85%

Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

4936 Reviews Ratings & Reviews

(4.3 of 5) 4936 Reviews

Interest Rates

Excellent
Fees & Closing Costs

Excellent
Responsiveness

Excellent
Customer Service

Excellent

Review Breakdown

5 Star

(3569)
4 Star

(578)
3 Star

(95)
2 Star

(98)
1 Star

(596)

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Showing 4 star reviews | Show all reviews

(4 of 5)

Recommended

Generally good experience

When I first contacted LoanDepot, my first loan guy was awesome. Probably the best service I've ever had. He genuinely wanted to save me money and help me out. Once we started the ball rolling, I was transferred to a Loan Officer who wasn't very good. His accent was very hard to understand, he kept trying to contact me while he knew I was on vacation in Mexico, and was pretty demanding about stuff. I was with him for about 3 weeks and then found out he wasn't working for the company anymore. A final representative helped me wrap up the process and she was amazing. The person they sent to my house at closing was also great. I'm very happy with the results - my monthly payment is $600 less!

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

I was happy with the customer service

I didn't expect to finish shortly am happy working with them they have really good customer service to

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

Great rate but below average customer service with headaches at closing

Great rate with no points, beating all of the competitors I spoke to. But I suppose that great rate comes with the cost of less responsive communication and less attention to detail during the closing process.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

loanDepot was honest, trustworthy. Was made to feel secure in all transactions.

The process was slow for me, I am a impatient Senior in my 80's. I am well pleased with the outcome.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

Good Processing Time - Check Paperwork Thoroughly First

The processing time from start to finish was extremely fast. The speed in which the loan was processed however seemed to have impeded quality check on document accuracy. Would advise you check all numbers thoroughly to ensure you are seeing what you were told to expect. All errors were quickly corrected but second appointment for signing was necessary.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

Ok but beware of extension costs

This was my first time in over 20 years in applying for a mortgage so was unsure of the process. Definitely a surprise that they wanted me to pay for the credit check and home appraisal (difficult to communicate during the process). (Ended up getting it back as a credit on closing costs though, after I asked). Started out with large credit to offset the closing costs, but turns out with each rate extension, it was lowered. Only after I refused to sign the closing document after noticing cost to me had increased by $2500 and I had another offer from a different lender did they restore the credit so closing cost was again near zero. After that everything went smoothly.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

Quick & Easy Process!

The refinance process was both quick and easy. Our loan officer that we spoke with in our original phone consultation walked us through every step of the way. Anthony Herrera was a pleasure to work with. Anthony Herrera was always prompt to return our phone calls/emails and was able to answer our questions and/or concerns. The only thing keeping me from giving a 5 star review was the senior loan officer did not generally return my phone calls. Overall it was a good experience and I would recommend loanDepot, LLC to anyone looking to streamline the refinance process.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

This was a great experience.

The process was straightforward. The account manager and support team were professional and proficient.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

Easier than I thought!

It took less time than I thought it was easier than I thought it would be. From the first call. They took me through all the process.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

(4 of 5)

Recommended

Got the loan I wanted

Listened to my needs and provided a loan that met those needs. Good communication up to the point when the loan was closed. Then not such good communications after. Did not find a simple way to auto-pay loan on loan payment website.

Closed with Lender:

Yes
Loan Type:

Refinance
Review Type:

Lender Review

Loan officer directory

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Irene SlovinMiramar, FL

Ashley NettleshipKaty, TX

Matt MathenySchaumburg, IL

Gerald MeloniFoothill Ranch, CA

View All Loan Officers

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loanDepot, LLC

Lender Summary

What they're saying

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