NMLS# 174457

loanDepot, LLC

Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

Ratings & Reviews
5765 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Great customer service!!!

Great customer service and very professional agent. Working with Sergio was awesome experience (from start to finish. He explained all details professionalism and with patience. I’m a big fan LoanDepot and with Sergio even better. I will highly recommend to my friends
Thank you Sergio for your Dedication and hard work!

unresponsive and unprofessional

After 45 days, still closed a day after scheduled closing. Deed was incomplete and needed a separate quick deed done by the seller. Appraisal took over 35 days to receive the report because no one followed up until 3 days before closing. Communication is good when things are going well, however, whenever there was a delay or some other uncertainty, then messages go unanswered. I have left messages with Patrisia and Stephanie and have yet to receive a call back. I am not sure if they don't care or don't know the answer - lots of companies can do loans, pick a company that puts customer service first

  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

Review of my experience with Loan Depot

I reached out to several loan companies and 2 banks to refinance home. I found some were not very responsive, others took too long to follow through, so I decided to look for a local company that I could have a face to face contact. I found LoanDepot in Plymouth, MA., which was convenient and only 30 minutes from my home. I researched their website, which was user friendly, professional and also personal, since they showed photos and a work bio on each consultant, including the number of years as a loan consultant. I selected Jennifer Oldfield from the photo, her experience and the fact that she has been in this field for 30 years. My first call to Jennifer, I got her voicemail so I left her a message. I got a call back withing 30 minutes. I informed her of what I wanted to do with a refinance and requested a face to face, the next morning LoanDepot, Plymouth. During our first meeting, I brought my pertinent documents and we discussed the process. Jennifer went through the process with me and after our meeting I told her I wanted to do business with her. I signed some documents and the following day she started sending me information and the process continued each day after until the loan package was submitted. The process after our initial meeting went very smoothly. I completed my refinance and was very happy with LoanDepotand Jennifer as my consultant.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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loanDepot, LLC

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

loanDepot, LLC

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