loanDepot, LLC

The worst loan servicer, liars, required an extra 3,400 at closing they never disclosed!!!

Worst loan servicer out there. They did my original loan and gave me an outrageous apr, I then decided to refinance this year. I had several loan servicer options and they(LoanDeport) persuaded me saying I wouldn't have to pay an appraisal and that there would be no out of pocket cost, every other company is not telling you the truth about your home value and blah blah blah.
The day of closing they told me I had to write a check for $3,400 (even though I have email cinformation from them saying there will be no out of pocket cost!!!!!) and they also raised my loan cost over $12,000 from the original loan I already had with them. I have the email proof of them conifrming the exact opposite above. They will take advantage of you, they will not tell you what is due and owed. DO NOT USE THIS COMPANY EVER!!!!
Don't listen to anything they say, and run away when they try to swindle you.
Jeff Timmington
Licensed Lending Officer
NMLS#1117***
Connor Coil
Sr. Account Manager II
NMLS#1744**

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Best loan experience ever!

I had a phenomenal loan team. Nathan Sibbet and Neil Stewart were outstanding in expertise, integrity, communication, professionalism, and patience. They took the time to keep me updated and made sure that I understood the process from beginning to end. I would feel confident in recommending them to anyone looking for an honest, trustful, hardworking loan team.

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Great experience

Loan depot was great as was my processor and all the staff that worked with them. The Refi closed in less than 2 weeks and could not have gone smoother. I also will say that the contract with their title company saved me $1000.00 over my local company. My loan officer responded quickly to all my questions and took a lot of time to explain their process. Very happy with Loan Depot and Lending Tree.

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Quick and easy

Great rates. Great customer service. Very helpful staff. Our loan officer was patient and informative. He was with us every step of the way.

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Very informative and patient

Chase was great to work with. He explained our options a few times and made it easy to choose in less than 3 weeks. We highly recommend him.

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Inexperienced Loan Officers

We started a loan application and though the process was extremely simple to get approved. I being a Home Loan Underwriter myself for over 30 years (recently retired) knew the right questions to ask prior to having my credit pulled. I knew we had excellent credit, but our debt to income ratio would not be the best, as I am now retired and we have rental income which we usually claim a loss on. This loan officer led us to believe that 'HIS' company used gross and not net. He stringed us along for 2 weeks. Then when we were declined for debt to income ratios too high. His nice tone completely changed. BORROWERS BEWARE as I have noticed that most of the new loan officers in today's mortgage industry don't know much and since lots of us are looking into refinancing with these so called low rates will be caught in a web as loan officers just want to get you in the door.

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Great Experience!

The whole process was very easy, everything is over the phone, they do all the paperwork, you just sign everything once the loan is processed. Any questions along the way are answered and explained completely. Phone calls are recorded for security and guaranteeing that there would be nothing said that couldn't be varied. Alan was awesome anytime we had any questions he was available and always quickly responded. If it was something he had to look into he always kept us in the loop and got an answer. Alan was very professional and he definitely knows his job. It was a great pleasure to work with him. Alan Yu will definitely go above and beyond to get the job done.

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