NMLS# 174457

loanDepot, LLC

Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

Ratings & Reviews
5223 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Declined to Provide Information

I reached out for information about a Home Equity Loan as part of a larger attempt to identify what my options were for using my home equity to restructure some debt from a recent divorce. While the Customer Service Representative was polite and attempted to do the best she could, her Supervisor insisted the LoanDepot would not provide any estimates without my being prepared to execute a loan agreement on my property at the time of my call. Even after I explained that I was trying to acquire the information I needed in order to determine if a home equity loan was the right option for me, she informed me that her company would not allow her to proceed with the discussion but that I should feel free to call back when I'm ready to apply for a loan - which, of course, I can't do because I won't apply for a loan without knowing what the implications of that loan might be.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Home Equity Loan or Line of Credit
  • Review Type:

    Lender Review

None

Extremely condescending. Told me I needed to have the interest rates explained to me.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Personal Loan
  • Review Type:

    Lender Review

Runmycreditreportwithout my approval

The Financial Senior Agent was not satisfied with LendingTree profile
he ended running my credit report by requesting the last four number of
my social security number according to him to verify it was me.
i will never recommend or obtain a LoanDepot Loan.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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loanDepot, LLC

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

loanDepot, LLC

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