NMLS# 174457

loanDepot, LLC

Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

Ratings & Reviews
5223 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Horrible

I was completely thrilled with the representative that I started the deal with he was wonderful and responsive. Once my loan was sent to a manager it was all down hill from there. She was rude, unresponsive and untimely. I had to call multiple times each day until I finally requested to work with her supervisor. After we have already gone to closing and living in the home she is hounding me for papers she never emailed. I would never go with them ever again it is just a huge circus. My title company said this was the most complicated closing he has ever done.

We appreciate your feedback received regarding the lack of customer service you experienced during the loan process from our staff. We assure you that your case was not a common incident and measures have been taken to ensure it does not happen again. loanDepot will be utilizing your experience as a training opportunity with our staff. Please contact our Customer Care department at 888-337-6888 if you would like to further discuss your concerns.
  • LendingTree Customer:

    Yes

Loan Experience

My wife and I have had problems refinancing our home. From the beginning Dennis (our Loan officer) and Karen (our processer) were very helpful. Dennis worked very hard to make sure we received the best rate and term to fit our needs. Karen worked very hard to make sure our loan process was painless as possible. They were also very professional and very courteous throughout the entire process. I would represent this company to anyone. Thank you

The growth we’ve experienced over the years is because of employees like Dennis and Karyn, and customers like you, who support our business. We thank you for the opportunity to assist you with your loan transaction and welcome the opportunity to assist you again in the future. Your preference is highly valued.
  • LendingTree Customer:

    Yes

Won't give me information....

Rep said is job was to make my financial life easier. Give me a break. I went to Lending Tree because I know how this wor****.its a marketplace and the best deal wins. I don't need anyone to tell me they know what is best for me.****.and who can't tell me what is best for me unless I disclose a ridiculous amount of personal information!

loanDepot has established responsible lending and customer service as its core values and ensures that its staff abides by its core beliefs and operates within industry guidelines. When you feel that our core values are not being demonstrated your feedback is very important. Please contact our Customer Care department at 888-337-6888 if you would like to further discuss your concerns.
  • LendingTree Customer:

    Yes

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loanDepot, LLC

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

loanDepot, LLC

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