NMLS# 174457

loanDepot, LLC

Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

Ratings & Reviews
5310 Reviews
  • Interest Rates
  • Fees & Closing Costs
  • Responsiveness
  • Customer Service

Review Breakdown

Would not disclose any information

Would not provide me rates or any other financial information unless I started complete application process. I told them I might consider if they gave me their rates to compare against others - they would not.

  • LendingTree Customer:


Fantastic service

Matt and everyone at Royal United were exceptionally helpful, organized, and on top of everything. Overall, a great experience.

Extremely rude and pushy

I have talked to many lenders and brokers in the past few days, and none of them were nearly as pushy or rude as loandepot. I simply wanted to know what rates they were offering based on preliminary information without credit checks and such, which EVERY other lender I've talked to has been willing to do. loandepot, however, kept pushing me to provide SS # and other identifying information, which I only wanted to do once I was ready to move forward with a lender. I was very polite (but firm, which is really the only way to deal with lenders), and when they realized I wasn't going to budge on this, they very rudely ended the call saying, "We don't want to do business with you." Incredibly bad customer service, no wonder they are rated so poorly.

Thank you for taking the time to speak to us in regards to your experience over the phone. We have researched this matter thoroughly, and we apologize that your experience with loanDepot was anything less than satisfactory. Should you have additional concerns, please contact our Customer Care Department at 888-337-6888 ext. 6789. Representatives are available to assist Monday through Friday from 8am to 5pm, PST.
  • LendingTree Customer:


Loan officer directory


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loanDepot, LLC

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

loanDepot, LLC

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