Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. NMLS #174457
Would not disclose any information
Would not provide me rates or any other financial information unless I started complete application process. I told them I might consider if they gave me their rates to compare against others - they would not.
Matt and everyone at Royal United were exceptionally helpful, organized, and on top of everything. Overall, a great experience.
Extremely rude and pushy
I have talked to many lenders and brokers in the past few days, and none of them were nearly as pushy or rude as loandepot. I simply wanted to know what rates they were offering based on preliminary information without credit checks and such, which EVERY other lender I've talked to has been willing to do. loandepot, however, kept pushing me to provide SS # and other identifying information, which I only wanted to do once I was ready to move forward with a lender. I was very polite (but firm, which is really the only way to deal with lenders), and when they realized I wasn't going to budge on this, they very rudely ended the call saying, "We don't want to do business with you." Incredibly bad customer service, no wonder they are rated so poorly.
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