loanDepot, LLC

4.3 of 5starsRead Reviews
Recommended 85%

4.3 of 5starsRead Reviews
Recommended 85%

Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

5765 Reviews Ratings & Reviews

(4.3 of 5) 5765 Reviews

Interest Rates

Excellent
Fees & Closing Costs

Excellent
Responsiveness

Excellent
Customer Service

Excellent

Review Breakdown

5 Star

(4237)
4 Star

(601)
3 Star

(103)
2 Star

(114)
1 Star

(710)

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Reviews For:
By:

(2 of 5)

Of Little Help....

I called in, with a solid credit score of 740+, a DTI ratio of 33, and an investment property with a current rate of 5.875%, and 73% LTV that I was hoping to work with Loan Depot on for a refinance.

I'd love to tell you how it went, but when I finally got to the loan representative with Loan Depot, Steven, he was quick to tell me that Loan Depot could not help me without combining my primary loan with the HELOC that I also have on this home. At that time, I said that this would put me back into Mortgage insurance, and that I wasn't sure that was a good idea. Before I could ask if there wee any additional options, Steven agreed with me about the PMI, and hung up.

I really feel like I dodged a bullet here. If Loan Depot treats it's potential customers with such haste, I can't imagine how they would treat a customer that they already have.

Steer clear!

LendingTree Customer:

Yes

(5 of 5)

Recommended

Gloria Rico

Gloria has done a wonderful job. She kept me informed the whole transaction.

LendingTree Customer:

Yes

(5 of 5)

Recommended

matt

Matt said he could get it done when know one else would try because I'm self employed and he did!

LendingTree Customer:

Yes
Loan Officer:
Matt Matheny

(5 of 5)

Recommended

Only took 3 weeks

I'm writing this because I read some bad reviews that made me initially hesitant, but I'm glad I went with them. I first chose them March 7th and the loan officially funded March 28th. I was hoping it would take less than a month so I didn't have to pay any more of my currently payments and they made it happen. I responded to everything they asked for either the same day or next day. That was key.

LendingTree Customer:

Yes

(1 of 5)

Awful Customer Service

So after all the work to get the papers submitted and the prepay of the appraisal, our loan application was to be funded and the Senior Loan Processor KIM UNG said there was a problem. Then we got a call from our mortgage banker BRIAN MORRIS and he said, ON THE DAY WE WERE TO CLOSE, that they could not payoff the balance of the second because it was a HELOC loan. So we were out the $450 for the appraisal, and received an official letter of denial because this lender has inexperienced mortgage bankers working for it. No offer of refund, just 'I really tried to get that refunded" was all we got. If you choose to use this company, BEWARE.

LendingTree Customer:

Yes

(1 of 5)

Annoying. Inappropriate

This lender had their staff call me over 12 times in 2 weeks. They called at all times of day, during the dinner hour, 8 PM at night, and throughout the weekend.

LendingTree Customer:

Yes

(5 of 5)

Recommended

Great service and super fast closing

I filled out the request form on len********.com and received their call within minutes.
At first I was sceptical since they are located in CA and I'm in NJ.
Nevertheless, they had the best deal (compared to about 3-5 other lenders) and I was able to close in 3 weeks!!
Service was done mainly by phone and email and was always top notch - no complains at all!!!

LendingTree Customer:

Yes

(5 of 5)

Recommended

Great service and super fast closing

LendingTree Customer:

Yes

(1 of 5)

Bad Service

They take you through the steps of their process introducing new people along the way. Each individual requires different documents and if you want to get all the docs done and ask what additional is required, they do not provide one list for you up front so you can have them done and ready. The underwriter was flip about this and actually responded to my unhappiness by asking me if we should end the process rather than what she could do to make it right. I would never use Loan Depot as this was my second bad experience with them.

LendingTree Customer:

Yes

(5 of 5)

Recommended

EXCELLENT SERVICES

I HAD A VERY WONDERFUL EXPERIENCE WITH LOANDEPOT REFINANCING MY HOUSE, JERED SCHLOSS WAS VERY KNOWLEDGEABLE AND OUTSTANDING, THE PROCESS WAS FAST AND PAINLESS

LendingTree Customer:

Yes

Loan officer directory

Sammy LopezIrvine, CA

Shoaib AyubChandler, AZ

Fernando ArboledaSherman Oaks, CA

Justin NgoIrvine, CA

Tyler PopescuChandler, AZ

Chris BongirnoFoothill Ranch, CA

Sam AlhumdiSouthfield, MI

Jon NicholsSan Antonio, TX

Darren PomponioLarkspur, CA

Ben YostGreenwood Village, CO

Irene SlovinMiramar, FL

Matt MathenySchaumburg, IL

View All Loan Officers

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loanDepot, LLC

Lender Summary

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