NMLS# 174457

loanDepot, LLC

Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

Ratings & Reviews
6427 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Don’t trust negative review like I did first

I saw this company very first before starting my refinancing process. However top 3-4 reviews were pretty bad. I chickened out and decided to not to go with them. That was one of the biggest mistake I ever made in my life.
Yes we are human so we may not go well with some people. However don’t trash the whole company just based on your very personal, one experience.
I’ve dealing with M. K. from LoanDepot. You got to call her today! She has been excellent and I feel so fortunate I got her as my agent.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Very Bad

I would never refer anyone to this company. I was mislead. About my loan was approved, when my title loan wasn't. I was out of $500. for appraisal. Now I have to come to the table with $9, thousand & something for my loan.

  • Loan Type:

    Home Equity Loan or Line of Credit
  • Review Type:

    Lender Review

We are family! I got the best lender with me!

Oh God where to start. After dealing with 5 different lenders on something as basic as advice, we met Sally by sheer chance. Sally explained so much as to why we weren't getting anywhere, we decided right then to work with her from now on. That was 2 years ago, 540 credit score, $0 money saved and no hope. At Sally's advice we found ourselves later sitting with 745 actual home credit score, $8k in savings and mega excitement. She walked us step by step from day one with our credit cards, accounts and purchases. We were thinking a 5 year goal but Sally Serna got us to our goal within 2. Before we even realized it, we were ready to purchase our first home. We're so impressed that we're now advising our 20 yr old daughter to start working with Sally now and she can have her sitting sweet in her own home or rental property within a few years or less. Think bank, prime source funding, and 3 other lenders gave the worst advice and just wanted the sale. Sally Serna and The Loan Depot team treated us like family.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

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loanDepot, LLC

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

loanDepot, LLC

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