NMLS# 174457

loanDepot, LLC

Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

Ratings & Reviews
6342 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Close but no cigar

I really liked the mortgage broker, he gave me a lot of information and explained everything very thoroughly. I would have gone with Loandepot except that during that first phone call they badgered me at the end to lock in the rate. Said the lock-in rate was $450 but they were willing to split the risk and only charge $250. Eventually I said yes, not realizing exactly what this was but felt pressured not to miss out. I then went to 2 other mortgage lenders and realized that was a mistake. To LoanDepot's credit, after a few emails telling them that I was not happy and not comfortable with the 'lock-in' fee until after I reviewed my 2 other lenders, they agreed to refund it. If I ended up going with LoanDepot, they were going to apply this amount to the Appraisal cost. In the end I went with Tidewater Mortgage, they easily showed me various rates and values on easy to read worksheets, 6 different strategies to be exact. Made it very easy to pick the best one for me.

  • LendingTree Customer:

    Yes

Good Experience

Loan Depot has unparalleled customer service. They were knowledgeable and responsive. The refinancing process was well defined and the documentation was presented in a timely manner. Disclosure of fees and closing costs could have been handled better. Late notification when it was obvious that LD knew of a change in closing costs was the only disappointment.

  • LendingTree Customer:

    Yes

Best overall

Service rep answered my questions, looked for the best solutions and gave many options that we qualified for. Although we still did not refinance if I am in the market I would go to this company. The fees seemed a little high only due to the type of loan we needed.
Didn't know they are one of the largest lenders.

  • LendingTree Customer:

    Yes

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loanDepot, LLC

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

loanDepot, LLC

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