Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. NMLS #174457
Close but no cigar
I really liked the mortgage broker, he gave me a lot of information and explained everything very thoroughly. I would have gone with Loandepot except that during that first phone call they badgered me at the end to lock in the rate. Said the lock-in rate was $450 but they were willing to split the risk and only charge $250. Eventually I said yes, not realizing exactly what this was but felt pressured not to miss out. I then went to 2 other mortgage lenders and realized that was a mistake. To LoanDepot's credit, after a few emails telling them that I was not happy and not comfortable with the 'lock-in' fee until after I reviewed my 2 other lenders, they agreed to refund it. If I ended up going with LoanDepot, they were going to apply this amount to the Appraisal cost. In the end I went with Tidewater Mortgage, they easily showed me various rates and values on easy to read worksheets, 6 different strategies to be exact. Made it very easy to pick the best one for me.
Loan Depot has unparalleled customer service. They were knowledgeable and responsive. The refinancing process was well defined and the documentation was presented in a timely manner. Disclosure of fees and closing costs could have been handled better. Late notification when it was obvious that LD knew of a change in closing costs was the only disappointment.
Service rep answered my questions, looked for the best solutions and gave many options that we qualified for. Although we still did not refinance if I am in the market I would go to this company. The fees seemed a little high only due to the type of loan we needed.
Didn't know they are one of the largest lenders.
Loan officer directory
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Sabrina BilancioneBellevue, ID
David MockFoothill Ranch, CA
Irene SlovinMiramar, FL