NMLS# 174457

loanDepot, LLC

Lender Summary

Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the second largest nonbank lender and one of the leading retail mortgage lenders in the U.S. 
NMLS #174457

What they're saying

Ratings & Reviews
6501 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

So bad

I was pleased with loan depot until my card was charged to order an appraisal that I specifically said not to order until I said so. Your basic liar salesman in my opinion. I will be sure to spread the word of my experience on every social media platform and any other way possible. Ripoff.

  • Loan Type:

    Home Equity Loan or Line of Credit
  • Review Type:

    Lender Review

Awesome company to work with!

Every aspect of the loan process was so easy and stress free! The staff are very professional and really walk you through each step of the process! I would highly recommend this company to anyone looking for a mortgage loan or refinance!

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Loan Depot- Kayla should be the #1 for customer service and genuine love for what she does!

I need to let you know just how glad I am that Kayla has been helping me. I felt so comfortable with her even just through email. She really developed a relationship with me and really made me feel like she cares about me and is 100% on my team fighting for me. I appreciate her and she really does a great job. I am someone who is very busy and very guarded, and she was the best person that ever could have worked with me. I felt at home with her from day one. Her bubbly and helpful spirt are inviting and made me really feel comfortable through the process. <br />I am so happy with everyone there at loan depot and all the ways they have assisted in making this possible for me. I am so glad Kayla didn’t let me give up when I hit a bump in the process due to my credit score. I was going to walk away and think it was not possible, but she called, texted and emailed till I finally responded. She explained my options and encouraged me to take the necessary steps to accomplish the goal. She was the only reason I keep my head in the process and followed through. Sincerely would have walked away thinkin it just wasn't possible for me if she wasn't so determined to help me accomplish my goal of owning a home. I am so glad that she was willing to call me and that she saw I was discouraged and took the initiative to get the information to me. Kayla is a wonderful asset to your company and she is great at what she is doing. I feel like I should send her flowers or chocolate, but even that isn't enough to show how appreciative I am! Thank you to everyone at Loan Depot for all the help. We aren't done yet but hopefully I will be in my house soon and securing my future and my wealth.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

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loanDepot, LLC

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

loanDepot, LLC

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