LoanSnap gives you a clear view of your finances so you can see if you’re losing money every month to high interest credit cards and loans. Our 'Lowest Rate Guarantee' with match and improve any competing loan offers by $500! Our smart loans show you options that help put more money in your wallet every month and our loan experts guide you every step of the way. LoanSnap is your best option for a Refi, HELOC or Mortgage loan.
I started the refi in August 2020 and as of January 2021 there was no progress on the loan. They had all the documents within 1 week. When asked for updated paystubs, uploaded those the next day. Spoke to their settlement agent and they said the loan was marked clear-to-close. The appraisal ultimately expired and no progress was made on the loan. I pulled the application after patiently waiting for 4 months.
rick from Austin, TX
Reviewed in January 2021
Loan Type:
Refinance
Review Type:
Lender Review
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(1 of 5)stars
Horrid company
I started my LoanSnap application in mid August 2020 and was told that it would take about 3 weeks. In mid-October I received a call telling me about the third, longer extension of 35 days. AI began searching for other lenders at the 35 day mark when I had not heard from LoanSnap. I really, really wish I had done this earlier, but did not realize that I could (and should) submit an application to more than one lender. In mid November I submitted an application to Quicken and closed approximately 30 days later. In the meantime, I received a call from LoanSnap asking for a 45 day extension while also saying they would understand if I wanted to withdraw the application. Stay away from this company. They are very, very slow, unprofessional and unresponsive.
Jewel from Nipomo, CA
Reviewed in December 2020
Loan Type:
Refinance
Review Type:
Lender Review
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(4 of 5)stars
Recommended
Good-Easy and Professional
Super easy, and efficient process. Highly automated but interaction with real people who were professional and helpful whenever I needed help. Would use them again.
Cassie from Littleton, CO
Reviewed in December 2020
Closed with Lender:
Yes
Loan Type:
Refinance
Review Type:
Lender Review
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(1 of 5)stars
HORRIBLE EXPERIENCE
Currently waiting over 100 days and the communication is terrible. I have a very difficult time getting in touch with anyone at Loan snap.
Tom from Erie, PA
Reviewed in December 2020
Loan Type:
Refinance
Review Type:
Lender Review
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(1 of 5)stars
Never gets finished
Started the refi process 3 months and 3 days ago. Was told due to volume it would take 35 days. It has now been 95 days and still not done. Not sure this company can close a loan. Awful service.
Margie from Hudson, CO
Reviewed in December 2020
Loan Type:
Refinance
Review Type:
Lender Review
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(1 of 5)stars
Horrible Communication and Customer Service
I just cancelled my refinance request with LoanSnap after I wasted a month of my time with them. Most of their communication is done using their website and it is difficult to actually talk with a person. They have a chat window that is basically an AI bot that responds with an annoying canned response that they are processing your loan and to view their status page that does not tell you anything. If you want to talk with a person you have to go through a main number that no one seems to answer. The kicker for me was when they wanted me to provide my username, pin, and password to all my bank accounts. I had already uploaded a copy of all my bank statements, but they absolutely had to have all of my sign in information for my bank accounts or we could not proceed. No one should ever be asking for that information and you should never provide it to anyone no matter how often they tell you that the information is secure and they can't see it. That is computer security 101. I would avoid this company like the plague (or COVID) and go with someone else.
Stephen from Fallbrook, CA
Reviewed in November 2020
LendingTree Customer:
Yes
Loan Type:
Refinance
Review Type:
Lender Review
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(1 of 5)stars
Terrible Experience
After working with multiple people and receiving several phone calls for over 70 days with the same excuses on why we were not in underwriting as promised, we cancelled our refi and went with a different company with a better rate. we got Loan Snap all of the info that they requested on day one, then waited and waited and listened to all of their excuses. Most of the times we would receive two phone calls from two different people that said the exact same thing, so they were definitely reading from a script. Spoiler alert, here's what the phone call will sound like when you start getting them "Mr. X, we're calling with some bad news, you're going to think that we're idiots and don't know what we're doing, but it's going to be another 30 days before you are in underwriting. This is due to the backlog, the average closing time is around 60 days." You should get this lame call two times in a day from two different agents with the exact same wording. Then when you ask them why they say the average closing time is 60 days and we're currently at 70 days they just change the sub********.what a joke. What's really happening is that they make you a great promise to draw you in and then start shopping around to find someone to take the deal. From day #1 we were closed in 23 days with the other company and they did exactly what they said they would and delivered on their initial numbers. Do not use Loan Snap unless you want to be jerked around with their lame excuses.......
Jonathan from Hendersonville, TN
Reviewed in November 2020
Loan Type:
Refinance
Review Type:
Lender Review
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(1 of 5)stars
Fraud, Misrepresentation, and Lies
Put in my information on lending tree and LoanSnap was one of the companies to reach out. As we were going through the numbers the representative came back and said, "you're not going to like this but the rates are higher than what is showing on Lending Tree." I asked why, given the my credit score is superb and I was getting EXACTLY the product advertised on the site. I was told that it just hadn't updated yet. I asked how, in the age of the internet, it could take any time at all to update and was told it was Lending Tree's fault! So, I continue talking to get the details of the deal and then got a hard sell trying to force me to lock in, which I refused. Then I was informed of their "Price Match and Beat GUARANTEE" stating that if I found a better offer, they would match and even beat the costs by $500. I tho******.great* So I went and found a better offer and asked them to meet it. I sent them the actual offer so they could see if for themselves. They came back and said, "that's a good deal, we cannot match it." So, let's summarize: 1. They misrepresent their rates 2. They tell you they will match and beat when in reality they don't Run awa****.fast* Don't waste your time.
Michael from Loveland, OH
Reviewed in November 2020
Loan Type:
Refinance
Review Type:
Lender Review
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(1 of 5)stars
Outbidding game these guys are playing and wasting time after receiving your information on line
Provided Quote 2.341% EST. PAYMENT $1,258/mo LOAN TERM 30 Year Fixed But when I talked the loan officer, quoted $1332.00 monthly payment. Finally, loan officer tells that lending tree didn't update the quote currently. Outbidding game these guys are playing and wasting time after receiving your information on line. I feel offended.
Sree from Fremont, CA
Reviewed in November 2020
Loan Type:
Refinance
Review Type:
Lender Review
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(1 of 5)stars
Bait and switch
Spoke with a representative who flat out told me the rate you see on lending tree is not whats actually available at this time. He stated its most likely a couple of months old. Offered a much higher rate. I have an 800 credit score and 200,000 dollars in equity on a half million dollar home.
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LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
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