LoanSnap

Not a good choice.

They strike me as all they want are the fast, easy, quick close. Felt like I was getting hustled. Call lasted a couple minutes and I hung up.

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Loan rates low balled/misrepresented

Rates on email response were not real. The loan officer, after brusk questioning, told me the initial rates given me in writing were not “live.” The real rates were higher. Why lie???😳

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terrible waste of tie

I started the refi in August 2020 and as of January 2021 there was no progress on the loan. They had all the documents within 1 week. When asked for updated paystubs, uploaded those the next day. Spoke to their settlement agent and they said the loan was marked clear-to-close. The appraisal ultimately expired and no progress was made on the loan. I pulled the application after patiently waiting for 4 months.

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Horrid company

I started my LoanSnap application in mid August 2020 and was told that it would take about 3 weeks. In mid-October I received a call telling me about the third, longer extension of 35 days. AI began searching for other lenders at the 35 day mark when I had not heard from LoanSnap. I really, really wish I had done this earlier, but did not realize that I could (and should) submit an application to more than one lender. In mid November I submitted an application to Quicken and closed approximately 30 days later. In the meantime, I received a call from LoanSnap asking for a 45 day extension while also saying they would understand if I wanted to withdraw the application. Stay away from this company. They are very, very slow, unprofessional and unresponsive.

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HORRIBLE EXPERIENCE

Currently waiting over 100 days and the communication is terrible. I have a very difficult time getting in touch with anyone at Loan snap.

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Never gets finished

Started the refi process 3 months and 3 days ago. Was told due to volume it would take 35 days. It has now been 95 days and still not done. Not sure this company can close a loan. Awful service.

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Horrible Communication and Customer Service

I just cancelled my refinance request with LoanSnap after I wasted a month of my time with them. Most of their communication is done using their website and it is difficult to actually talk with a person. They have a chat window that is basically an AI bot that responds with an annoying canned response that they are processing your loan and to view their status page that does not tell you anything. If you want to talk with a person you have to go through a main number that no one seems to answer. The kicker for me was when they wanted me to provide my username, pin, and password to all my bank accounts. I had already uploaded a copy of all my bank statements, but they absolutely had to have all of my sign in information for my bank accounts or we could not proceed. No one should ever be asking for that information and you should never provide it to anyone no matter how often they tell you that the information is secure and they can't see it. That is computer security 101. I would avoid this company like the plague (or COVID) and go with someone else.

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