NMLS# 76967

LoanSnap

Lender Summary

LoanSnap offers a 15 day $500 close guarantee -- if we don't close in 15 days, you get $500
LoanSnap’s exclusive Smart Loan technology designs a loan to meet your specific needs.
See your financial situation in under 2 minutes

What they're saying

Ratings & Reviews
414 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 4 star reviews | Show all reviews

It was a good experience but it was the process not Lauren as the loan officer that didn’t get it 5 stars

The loan process had some challenges since I am self employed, but Lauren and everyone else always tried be responsive to our issues, even when they couldn’t personally address them. When I did have an issue I called or emailed Lauren because she was our contact but more importantly because I knew she would always respond to my request pretty much immediately and some times that what we needed. Despite our challenges Lauren never gave up and stopped trying and she never ignored us, which she might have preferred to do at times! Lauren introduced me to her manager when I asked to speak with him and I appreciated that. I felt he was also was genuinely sorry for our issues, listened to our feedback. and truly wanted to make things right. In that regard, we appreciate Loansnaps apology for not meeting the 15 day closing promise, and it was still much faster than our last transaction with another firm. The fact that Loansnap is providing us the $500 discount for our inconvenience shows me they stand behind their promises. In the end we got it done, which was the goal. If you are self employed be very clear on that in your application and make sure you stay on the process since it is a bit different.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Good-Easy and Professional

Super easy, and efficient process. Highly automated but interaction with real people who were professional and helpful whenever I needed help. Would use them again.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Excellent team and business

Ethan and Peter worked tirelessly to close out my loan. They were extra attentive to my questions and explained the whole process in detail. The team was responsive and polite. I called many institutions but in the end it was DLJ and Ethan who earned my business. I can not be happier with the results.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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