NMLS# 1124061

Lower

Lender Summary

We make lower happen—Lower fees. Lower rates. Lower interest. Lower payments. Lower hassle. So our borrowers get a better mortgage experience, for less. With Lower.

What they're saying

Ratings & Reviews
9293 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

POOR CUSTOMER SERVICE JAMES THOMAS

By far one of the worst experience. James Thomas has the worst customer service. I gave all my info only for this guy to tell me they cant give me a cash out refi because he doesnt want to waste his time running the numbers. Beware! Do not use this company because they will do a credit check only to deny you a loan. Also, they dont have a customer service number to call so if you have a horrible agent, you are stuck with that person for good. STAY AWAY! SERIOUSLY!

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Awesome Experience - Choose Lower!

My loan approval and closing was a breeze with Nick. The attention to detail and fast action on all fronts was greatly appreciated. The personal attention I received was bar none, and I very much doubt I could have had a better experience elsewhere. I've already recommended Lower to my friends and family, and will certainly be using them again in the future!

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

Great Experience

Working with Kilian Crankfield was a great experience! He would keep us informed throughout the whole process and would call us back asap when we had questions for him. Thank you Kilian!!

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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Lower

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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