NMLS# 1124061

Lower

Lender Summary

We make lower happen—Lower fees. Lower rates. Lower interest. Lower payments. Lower hassle. So our borrowers get a better mortgage experience, for less. With Lower.

What they're saying

Ratings & Reviews
4584 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

Misleading and unprofessional

The agent miscalculated the rates, failed to mention hidden costs, and misrepresented the length of the proposal. As a result, the proposed mortgage monthly payment offered during the initial call turned out to be roughly half of what the papers indicated. The notary sent to sign the papers also showed up at the wrong time and had the wrong address. Use this service at your own risk.

  • Loan Type:

    Home Equity Loan or Line of Credit
  • Review Type:

    Lender Review

Processing team was incompetent

They took 62 days to complete the processing of my loan—my loan lock was only good for 60 days. Fortunately, they give you three extra days if needed. One more hiccup and I would have been out of a loan.
On top of this the processing team sent the wrong documents to the title company. I wanted to put $96,000 down not $85,500 like the document they sent to the title company stated. (It was an old document that I wanted changed because Lower changed the amount of credits I could buy) They knew I wanted the $96,000 down because they asked for extra bank documentation so the underwriters could sign off on the extra $10,500. These weren’t the only problems, the amount of bungles and mixups throughout the loan processing were breathtaking. I will give my loan officer, Reece Ruggerio five stars. She was very easy to contact, and if she didn’t answer the phone when I called, I could expect a very prompt call back. She even gave me her personal phone number to contact her over the weekend if I had any questions. 5 stars to Reece, but if I could give -5 stars to Lower, I would.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

My Opinion Can't Get any LOWER

My loan officer at Low**.com (aka. Homeside Financial LLC) was awesome with finding a good rate, communication, and follow up. Unfortunately the 45-60 days til close was 78 days. Once it left her hands mistakes were made regarding processing. They asked us to pay bills off which we did but they did not note it properly and had monies due at closing for an account already paid in full. We received our copy of the closing paperwork one hour before the notary showed up. To date, they still owe us $1249 and it's been 33 days since we closed. The CARE Department has been passing emails around for a month and now a supervisor has it but still no resolution or even a phone. We have had to initiate contact for updates on the matter and my loan officer inquires but still nothing. What's so hard about cutting a check and FedEx it to us? In our opinion they are understaffed and cannot handle their volume of clients and not everyone is well trained. We would have rated Low**.com higher if they were able to correct their error immediately after closing but it is clear we are not a priority. Save yourself the aggravation and go with another company.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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