Lower

Terrible Experience

I refinanced a rental property loan with Samuel Liberatore of Low**.com DBA Homeside Financial. The process began in November 2020 and did not close until the end of February 2021. This has been the worst mortgage experience I have ever had. Everytime I reached out to Samuel, he gave me a response encouraging me to keep waiting and that there were other loans in queue but that "yours should be worked soon". After closing, the loan was assigned to Homeside Financial for servicing, who collected the initial payment. The loan was then transferred to Homeside Financial DBA Dovenmuehle. Unfortunately, the payment history was not transferred along with the transfer of the loan and the account is in arrears. I have an over 800 credit score and have never made a late payment, let alone missed a payment. Despite providing bank statements and an emailed payment confirmation from the original servicer as supporting documentation, Homeside Financial DBA Dovenmuehle Mortgage is adamant that the original payment was never received NOR are they willing to contact the original servicer in attempts to rectify the issue. 10/10 WOULD NOT RECOMMEND THIS LENDER.

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Not Happy

Not happy with the service. I had just called to ask for quote.
I was asked for soft pull and I gave agent a particular interest rate and asked if she thinks I can get close to that rate w/o closing cost. And I was told yes.
But after soft pull when she came back with rate, it was 0.25% higher and with $4k in closing cost.

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Misleading and unprofessional

The agent miscalculated the rates, failed to mention hidden costs, and misrepresented the length of the proposal. As a result, the proposed mortgage monthly payment offered during the initial call turned out to be roughly half of what the papers indicated. The notary sent to sign the papers also showed up at the wrong time and had the wrong address. Use this service at your own risk.

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Processing team was incompetent

They took 62 days to complete the processing of my loan—my loan lock was only good for 60 days. Fortunately, they give you three extra days if needed. One more hiccup and I would have been out of a loan.
On top of this the processing team sent the wrong documents to the title company. I wanted to put $96,000 down not $85,500 like the document they sent to the title company stated. (It was an old document that I wanted changed because Lower changed the amount of credits I could buy) They knew I wanted the $96,000 down because they asked for extra bank documentation so the underwriters could sign off on the extra $10,500. These weren’t the only problems, the amount of bungles and mixups throughout the loan processing were breathtaking. I will give my loan officer, Reece Ruggerio five stars. She was very easy to contact, and if she didn’t answer the phone when I called, I could expect a very prompt call back. She even gave me her personal phone number to contact her over the weekend if I had any questions. 5 stars to Reece, but if I could give -5 stars to Lower, I would.

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My Opinion Can't Get any LOWER

My loan officer at Low**.com (aka. Homeside Financial LLC) was awesome with finding a good rate, communication, and follow up. Unfortunately the 45-60 days til close was 78 days. Once it left her hands mistakes were made regarding processing. They asked us to pay bills off which we did but they did not note it properly and had monies due at closing for an account already paid in full. We received our copy of the closing paperwork one hour before the notary showed up. To date, they still owe us $1249 and it's been 33 days since we closed. The CARE Department has been passing emails around for a month and now a supervisor has it but still no resolution or even a phone. We have had to initiate contact for updates on the matter and my loan officer inquires but still nothing. What's so hard about cutting a check and FedEx it to us? In our opinion they are understaffed and cannot handle their volume of clients and not everyone is well trained. We would have rated Low**.com higher if they were able to correct their error immediately after closing but it is clear we are not a priority. Save yourself the aggravation and go with another company.

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Horrible, no good, terrible company

I am a current customer that has been trying to close since October of last year. Excuse after excuse after excuse, little to know updates, no progress, delay after delay, lie after lie. Days turn into weeks, weeks turn into months... I get a call last week saying "We're ready to finally close". Nope, that just means we will show up at your house with a notary and try and get you to sign all the documents quick without giving you time to review. I said "I need atleast 48 hours to review the documents before the notery arrives".... Oh yes no problem at all.... well excuse after excuse lie after lie still no mortgage documents for me to review, they're full of it, and I've had enough... I'm out. Now I'm out my appraisal fee, lost a great interest rate, and lost 7 months of wasted time. I told them two days ago I'm out of the deal and I need a formal letter of withdrawal stating I'm not working with them anymore, I've left 3 voicemails, color me surprised, but they now won't return my calls. I don't understand what it is they are trying to accomplish but seriously save yourself the aggravation and go to someone else. I've also brought referrals to them, all of them also have had similar experiences and are done.

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Worse Refi Ever

The refi started in September 2020 and was finally closed in Feb 2021. I continually called and was told that "its taking time since they are really busy and short staffed". I understand a little extra time was required because it was a FHA Refi, but it never should have taken 5 months. I complained so much that a supervisor called and told me it would be pushed to completion but it still took approximately 20 business days to close. To top it off, I had to send new documents like mortgage statements again since it was so much time since I first submitted the statements. I was so frustrated, I began a refi for the same property with another lender, but cancelled it when I received the closing date. I have many refi's under my belt and this by far was the worse. The only good thing was the Lower POC Sunny. I would never do a mortgage with Lower again.

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