Lower

Horrible, no good, terrible company

I am a current customer that has been trying to close since October of last year. Excuse after excuse after excuse, little to know updates, no progress, delay after delay, lie after lie. Days turn into weeks, weeks turn into months... I get a call last week saying "We're ready to finally close". Nope, that just means we will show up at your house with a notary and try and get you to sign all the documents quick without giving you time to review. I said "I need atleast 48 hours to review the documents before the notery arrives".... Oh yes no problem at all.... well excuse after excuse lie after lie still no mortgage documents for me to review, they're full of it, and I've had enough... I'm out. Now I'm out my appraisal fee, lost a great interest rate, and lost 7 months of wasted time. I told them two days ago I'm out of the deal and I need a formal letter of withdrawal stating I'm not working with them anymore, I've left 3 voicemails, color me surprised, but they now won't return my calls. I don't understand what it is they are trying to accomplish but seriously save yourself the aggravation and go to someone else. I've also brought referrals to them, all of them also have had similar experiences and are done.

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Worse Refi Ever

The refi started in September 2020 and was finally closed in Feb 2021. I continually called and was told that "its taking time since they are really busy and short staffed". I understand a little extra time was required because it was a FHA Refi, but it never should have taken 5 months. I complained so much that a supervisor called and told me it would be pushed to completion but it still took approximately 20 business days to close. To top it off, I had to send new documents like mortgage statements again since it was so much time since I first submitted the statements. I was so frustrated, I began a refi for the same property with another lender, but cancelled it when I received the closing date. I have many refi's under my belt and this by far was the worse. The only good thing was the Lower POC Sunny. I would never do a mortgage with Lower again.

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Horrible experience

I was given a rate which I asked the associate to lock, she failed to do so. Even at the loan commitment date, and the 30 days before closing date, she still had not locked it, and by waited until 28 days before closing to lock, causing my rate to increase .65 and drastically increased my monthly payment. I have my request & the lenders promise in writing that the rate would only go down, not up, and they offers to cover .5 points, also in writing. They did neither. They knew my experience was already very difficult and their mistake has ruined my mortgage experience. No apology for failing to lock my rate, and they haven’t held up their promise to cover .5 point. Their only consideration was a .125 concession. Just a terrible experience.

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poor in every way

They call too much, provide too little info, ask some unnecessary questions. I asked for the truth in lending info and it never came. I was called several times a day even after I asked to be contacted by email. The loan officers (yep, more than one - poor coordination), asked seemingly innocuous questions about my current payment and rate, which I already provided and has no bearing on their ability to quote. They're just stealing information from me at my expense of time. This has been a huge mistake.

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Very bad experience with Low**.com

I'm very disappointed with Low**.com and Elizabeth Jones who worked with my elderly relative on their mortgage refi and only after waiting 4 months, (That's right, four long months), did she inform her the loan wouldn't go through because of high DTI, debt-to-income ratio! This should have been discussed on the first call! My relative had more income in the form of IRA annual distributions, and told Ms. Jones early in the discussions, and she said they didn't need it! In the end, this is what affected the whole loan, an inaccurate income figured out to be a high DTI, which actually wasn't true! Any competent loan specialist would have known this up front, and would have done the math and told my relative or gotten the correct monthly income, instead of waiting four long months until late February when her file came before a loan officer! Yes, it took 160 days to get the file to a loan decision maker! Ridiculous, right! All along she strung my relative along, saying it's almost done, or maybe next month...unethical lies! My elderly relative wasted time with countless worry, frustration, and tremendous anxiety dealing with this incompetent company with incompetent people! Please do Not use this Low**.com or Elizabeth Jones! Run away fast to another lender!

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Lower is scammer.

Worst than any thing. I can say they are the scammers. they will lure you with lower fees and lower rate but you will get nothing. After 1.5 months of waiting my loan application got cancelled. they dont even bother to inform about the cancellation. I was working with them when rates were all time low and they were keep sayng you paper is with underwriter, dont worry, we will inform you. your loan will start in March but you will get to know in mid of FEB and at the end I got to know it cancelled, i am very disappointed because they dint bother to inform me.

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Don't ask questions

I tried to refinance my home through this company and I had an absolutely terrible experience.
- They didn't follow up with me after my application except for one phone call, I don't answer unknown numbers these days and they didn't follow up with an email or text.
- When I followed up myself after two days, they quoted me a very high interest rate, much more than advertised on their webpage and other competitors.
- They advertise that they will match competitors offer, but the employee told me flat out to accept the competitors offer. Perhaps they are annoyed that I know too much about the mortgage market and ask too many questions.
- When I raised these concerns to the company email "car*@*****.com", the company stood by their employees incompetent stances and didn't care enough to satisfy the customer to any extent. The response was dismissive and perhaps can be categorized as rude.
They would probably treat you really nicely and fatten your lobotomized self up if you listen to everything you said and accept their ridiculously profit margined rates. However, if you are someone who knows even a little about mortgage and are inquisitive to any extent, they will not want to work with you.

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