NMLS# 1124061

Lower

Lender Summary

We make lower happen—Lower fees. Lower rates. Lower interest. Lower payments. Lower hassle. So our borrowers get a better mortgage experience, for less. With Lower.

What they're saying

Ratings & Reviews
9692 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 3 star reviews | Show all reviews

Good experience, easy process, underwriting took too long

Lower made the process super easy and clear and had a great advisor (Kyle Stroschen) assigned to my application. Their rates were awesome and the offer they gave me was phenomenal, however, after getting the application submitted the underwriting process went from an expectation of maybe 1-2 weeks to more like 3-4 months which did not work with my timeline so I had to ultimately go elsewhere. If they can get their underwriting time down, I think lower would be unstoppable. <br />Review for my advisor: I worked with Kyle in June/July for a HELOC application and he was absolutely wonderful. He answered all of my questions, was quick to respond to any inquiry regardless of when I made it, and was super patient when I would get busy and have to miss our agreed upon meetings/deadlines. I did end up going with another lender, but not due to anything Kyle did or was in control over. I would absolutely recommend Kyle to anyone looking for a lender and would happily work with him again given the opportunity.

  • Loan Type:

    Home Equity Loan or Line of Credit
  • Review Type:

    Lender Review

Mike Reeves was great loan advisor; the rest of process not great

Mike Reeves was the best part of our experience with Low**.com* He was extremely responsive and made sure we were always informed on what was happening with the loan process. He explained the loan products thoroughly and did not make us feel rushed to make a decision or when asking questions. He was always kind and caring. He was amazingly prompt with his responses to my emails and always provided the information I needed. Excellent customer service and an overall great person to work with!<br />The underwriting process was the worst I have ever been through. It was extremely slow and frustrating. Mike did the best he could, and that was the saving grace for us.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Equity Loan or Line of Credit
  • Review Type:

    Lender Review

Low**.com (and Kyle) are great at closing, but Lower's followup is ABSOLUTELY OBNOXIOUS!

Kyle (and his associates) made closing easy. Unfortunately, Low**.com's admin arm spoiled the process for us by REPEATEDLY (sending more than THIRTY) solicitations attempting to sell us something other than a loan closing! Those 30 combined voice calls/ emails/ text messages AND USPS DIRECT MAILS to my wife and I were attempting to sell us mortgage insurance. The clear implication of their messaging was that we urgently needed to respond to their harassment or dire things would happen! B U L L H O C K E Y!<br />Finally tired of the repeated sales pitches, I answered one of their salesperson's phone calls. I asked that we be DELETED from their mortgage insurance database. I made it clear that when we received the next solicitation, I would begin revising my prior reviews of Low**.com. <br />This repeated solicitation bombardment was not disclosed at any point during the closing process, is thoroughly obnoxious, and casts a dark pallor over the company and its employees.<br />I can only hope that the USPS mail solicitation my wife received today is the last! Each new harassment will be treated as another abrogation of the implied agreement that mortgage origination ALONE is all for which we had contracted.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Loan officer directory

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Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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