Lower

Highly recommend the lending agent, disappointed with lower.

Thien Huu Mach NMLS# 200**** was definitely God sent! :) He was extremely helpful from the onset. He patiently answered all questions, went above and beyond in researching and putting me at ease even regarding property specific concerns not even related to Lending. He was always reachable and prompt in communication. He was extremely professional and liaised with the real estate agent, transaction co-ordinator, closer and title company efficiently without my intervention which I really appreciate. He acted quickly and cleared miscommunications promptly to relieve me of any and all stress. He ensured closing was done on schedule, in fact earlier so on the day of closing I spent no longer than 25min which in fact was me reading and signing the documents.
It was beyond the agent's control and could do nothing about it but Lower added $1,380 in the final closing disclosure for points. I had insisted on not wanting to buy points from the start and it was not presented in any of the paperwork except final disclosure a week before closing. The agent said he tried his best to talk to the team but could do nothing about it. I thought that was sneaky and unethical on lower's part coz It was too close to closing and I couldn't have picked another Lender.

Flag review

Good experience

Loan officer was very helpful. He was able to accommodate our schedule for closing. We were able to get a good rate on our refinance

Flag review

Took longer than expected

The process was not as smooth as I imagined it would be. However, Bradley (the lender I was working with) was always quick to respond and rectify mistakes that creeped in at the processing level. This I appreciated. He also had the patience to explain all the questions I had about the documents I had to sign. He also made sure I did not get penalized because the process took so long.

Flag review

It was a good experience

The entire process was smooth, they find you a realtor and all the other necessary people for you. They are great for asking questions about different types of loans.

Flag review

First time on-line mortgage application

We loved our local loan officer, Lizzie. She was confident, competent & available to help when we needed her. Lower had great rates, their process was fairly easy to navigate until it came close to closing. Their partnership with AccountChek did not work well with our bank. Our loan officer, Lizzie, was local. Other members of the closing team were out of state. Communication broke down when the out of state team members did not seem to be able to find documents we had already sent in. That made the process more stressful than it needed to be. However, overall, it was a good experience & we were able to successfully close on our new home. Thank-you Lower

Flag review

Positive experience

First time with an online experience. Kyle made it an easy process and was quick to answer all of our questions.

Flag review

Rebel was always, pleasant, positive and responded promptly!!!

My experience with Mr. Jebel Jones was very upbeat! He was MORE than willing to help me in my loan navigation. Unfortunately, after two months, we found out Low**.com was not able to lend me the amount of $ I needed - a discrepancy between purchase price and loan amount. I am sure it would have been a great experience. I would recommend him to my friends.

Flag review