NMLS# 1124061

Lower

Lender Summary

We make lower happen—Lower fees. Lower rates. Lower interest. Lower payments. Lower hassle. So our borrowers get a better mortgage experience, for less. With Lower.

What they're saying

Ratings & Reviews
4584 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 4 star reviews | Show all reviews

A True Professional

Thien is a true pro*********.He was great to work with throughout my whole mortgage Process. He was very responsive and honest and assisted me with every little detail that I needed help with. He was available to me any time of day and even gave me his cell phone so I could bother him even while he was eating lunch - sorry Thien :) . Overall he was just a pleasure to work with and I would highly recommend Thien if you are looking for a mortgage or just need information on the process itsself. Thanks for everything Thien.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

Good experience

I was looking to refinance my home to take advantage of the low interest rates. After looking at several lenders I decided To go with low**.com because they had the best interest rate and the reviews on the company seemed positive.
My agent, Tim Finnegan was a great help from start to finish. He walked me thru step by step along the whole process.
With everyone working from home during this COVID crisis I would suggest you call the agents cell phone number because when I first had to call people back I was calling the office number that was given to me at the bottom of emails and I would not get an answer or call back. So beware, keep cell number handy. No big deal though!
Overall time line was reasonable for closing and they sent a notary to my home to complete closing. All paperwork prior to closing was done online and relatively simple. Any questions were quickly answered by Tim.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

Good ser*******.long timeline

We started working with Clay back in November of 2020. He was quick to help us get the process started and everything moving. Everything was 'on track' for a 60-90 close. When we got to the 90 days close, we got delayed. Another 30 days, delayed. Another 30 days, delayed. We did finally get closed - Clay was in contact every stop of the way (multiple times during the week). We ran into some snags that I was not a fan of, but we pushed through. The only reason why I didn't give 5 stars is because it took quite a bit longer than expected to close, and a couple surprises that came up along the way. Other than that, everything was easily done digitally.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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