NMLS# 401467

MB Financial Bank, N.A.

Lender Summary

MB Financial Bank, N.A. is an FDIC Insured Bank Headquartered in Chicago that has been in business over 100 years. We are a direct lender; we process, underwrite, fund and service the loans that we originate so there is no middleman involved. That translates to faster closing times, exceptional pricing and customer service. MB Financial Bank specializes in both purchase and refinance transactions and offers a wide array of products including Conventional, HARP, FHA, VA, USDA, Jumbo and First Time Homebuyer products. We also offer our purchase clients the ability to extend a full underwriting credit approval while our clients shop for a home through our Home Shopper Advantage program. MB provides an unmatched level of professionalism to our clients - our loan originators spend the time to thoroughly understand each borrower’s needs and unique situation, to ensure that the right mortgage product at the right terms is recommended.

 As of December 4, 2017, MB Financial Bank acquired Busey Bank’s mortgage origination offices in the states of Colorado, Iowa, Kansas and, Nebraska.. Additionally, MB acquired Busey Bank’s mortgage offices in Lee’s Summit, Warrensburg and Parkville, Missouri.

What they're saying

Ratings & Reviews
1106 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Worst experience with a lender

Thoroughly disappointed with MB and this was the worst experience I have had dealing with a mortgage company and I have bought and sold several homes and refinanced several homes. The process started out great and I will say the rate I got was a good rate.
However the process leading up to closing which was delayed several times was painful and I ended up losing approximately $1000 in credit due to me. My realtor had notified MB on two separate occasions at least one to two months from closing that I was likely going to end up with more credits due back to me at closing than I could take at closing however with a VA loan, there are creative ways you can use excess credits so you don't lose them.
I was worried that could happen so I repeatedly asked leading up to closing if I could review the financial documents to ensure I was getting all the credits I was entitled to and several times my requests were ignored. When I did finally get a chance to review a document, it was in error but led me to believe that most of the credits were accounted for. I queried Jim Brabec on this issue and other issues and never got responses. Lo and behold when I show up to closing (which had been delayed), the amount I was expecting due back to me at closing was reduced by approximately $1300. When I questioned them, they said there was nothing that could be done other than delay closing yet again which would have impacted me and the sellers and caused the sellers to have to pay financial penalties. So the very one thing I was worried about and my realtor brought to their attention TWICE early on, bit me in the butt because I relied on MB to be a professional bank.
Never have they apologized and accepted responsibility for their errors. I have raised this issue up to the Senior VP level who basically has blown me off. I am sure he looked into my matter, but the phone discussions were of the tone that, "Sorry nothing can be done, you're outta luck. We offered you a chance to delay closing and get the excess credits, but you turned it down". I called him several times to try to get updates and never received a call back.
Best advice, stay away from MB. You might get a great rate, but this was a horrible experience.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

Highly Recommend!

Chris has a wealth of experience in home lending and was very helpful to my husband and I through the entire home-buying process. I would highly recommend him!

  • LendingTree Customer:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Great Service from Start to Finish

My wife and I had been out of the home buying process for some time. We both had purchased homes in years past, but have been renting for over 5 years. There has been a great amount of change in those years. We approached the process if buying a home with quite a bit of skepticism and worry. Chris made set an appointment with both of us and answered a barrage of questions and made my wife and I doubters to believers when it came to purchasing a home. Chris went above and beyond what you would expect from a mortgage professional. He held our hands when we needed it and helped us from the very start to the very end. My wife and I could not be more happy with the loan and the service we received from Chris. We would highly encourage anyone in the market for a mortgage (purchase or refi) to sit down and spend 30 minutes with Chris so he can earn your trust and your business.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Loan Officer Review
  • Loan Officer:

×

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MB Financial Bank, N.A.

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

MB Financial Bank, N.A.

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