MB Financial Bank, N.A. is an FDIC Insured Bank Headquartered in Chicago that has been in business over 100 years. We are a direct lender; we process, underwrite, fund and service the loans that we originate so there is no middleman involved. That translates to faster closing times, exceptional pricing and customer service. MB Financial Bank specializes in both purchase and refinance transactions and offers a wide array of products including Conventional, HARP, FHA, VA, USDA, Jumbo and First Time Homebuyer products. We also offer our purchase clients the ability to extend a full underwriting credit approval while our clients shop for a home through our Home Shopper Advantage program. MB provides an unmatched level of professionalism to our clients - our loan originators spend the time to thoroughly understand each borrower’s needs and unique situation, to ensure that the right mortgage product at the right terms is recommended. As of December 4, 2017, MB Financial Bank acquired Busey Bank’s mortgage origination offices in the states of Colorado, Iowa, Kansas and, Nebraska.. Additionally, MB acquired Busey Bank’s mortgage offices in Lee’s Summit, Warrensburg and Parkville, Missouri.
Worst experience with a lender
Thoroughly disappointed with MB and this was the worst experience I have had dealing with a mortgage company and I have bought and sold several homes and refinanced several homes. The process started out great and I will say the rate I got was a good rate.
However the process leading up to closing which was delayed several times was painful and I ended up losing approximately $1000 in credit due to me. My realtor had notified MB on two separate occasions at least one to two months from closing that I was likely going to end up with more credits due back to me at closing than I could take at closing however with a VA loan, there are creative ways you can use excess credits so you don't lose them.
I was worried that could happen so I repeatedly asked leading up to closing if I could review the financial documents to ensure I was getting all the credits I was entitled to and several times my requests were ignored. When I did finally get a chance to review a document, it was in error but led me to believe that most of the credits were accounted for. I queried Jim Brabec on this issue and other issues and never got responses. Lo and behold when I show up to closing (which had been delayed), the amount I was expecting due back to me at closing was reduced by approximately $1300. When I questioned them, they said there was nothing that could be done other than delay closing yet again which would have impacted me and the sellers and caused the sellers to have to pay financial penalties. So the very one thing I was worried about and my realtor brought to their attention TWICE early on, bit me in the butt because I relied on MB to be a professional bank.
Never have they apologized and accepted responsibility for their errors. I have raised this issue up to the Senior VP level who basically has blown me off. I am sure he looked into my matter, but the phone discussions were of the tone that, "Sorry nothing can be done, you're outta luck. We offered you a chance to delay closing and get the excess credits, but you turned it down". I called him several times to try to get updates and never received a call back.
Best advice, stay away from MB. You might get a great rate, but this was a horrible experience.
Worst bank I have ever dealt with
MB financial is the worst bank I have dealt with in over 40 years.. they incorrectly put something on my credit report and now I am having to fight them to have it removed.. I am having to go through regulatory agencies.. it will get removed just hate to have to go through all of this.
Cannot recommend, will not use ever again
We reviewed several offers for refinancing and selected Pulaski based on overall value of rate and closing costs. We asked that closing costs be excluded from the loan so that we could pay for them separately rather than roll them into the loan. Pulaski acknowledged, but did not make the change despite 4 separate interactions in which we requested that they correct the documentation. Additionally, there were delays (not ours) that caused an additional fee to hold the rate longer than 45 days. We were not aware of that until right before closing. Overall communication was very unresponsive, not listening or following through with the customer. No effort made to recover despite every attempt, and so now I am writing this review.