NMLS# 150009
Mid America Mortgage has been a trusted resource in residential lending since 1940. We are dedicated to the customer experience. We offer a broad range of products including Conventional, FHA, and VA loans. We are a Ginnie Mae and Fannie Mae approved direct correspondent lender. This allows us to offer customers the absolute best market rates available with no pass through fees from major banks. Our lending professionals are dedicated to offering a customer experience that is quick, easy, informative, and rewarding.
This company has no idea what they are doing
This company has no idea what they are doing. I have now had payments that have not been credited to my account yet taken out of my bank account, I have been charged late fees for payments that have already been made, and now my credit has been dinged for missing and late payments that were made. When trying to talk to their customer service and accounting department to get these issues resolved I am told that I have to send more and more proof that the payments were made. I have already sent in bank statements showing payments but that's not enough for them to fix their mistakes, I have now filed a complaint with the better business bureau in hopes that they might be able to help get these problems resolved so I can refinance with another company. DO NOT USE THIS MORTGAGE COMPANY!!!
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Stay far away from this company
This company has no idea what they are doing. I have now had payments that have not been credited to my account yet taken out of my bank account, I have been charged late fees for payments that have already been made, and now my credit has been dinged for missing and late payments that were made. When trying to talk to their customer service and accounting department to get these issues resolved I am told that I have to send more and more prove that the payments were made. I have already sent in bank statements showing payments but that’s not enough for them to fix their mistakes, I have now filed a complaint with the better business bureau in hopes that they might be able to help get these problems resolved so I can refinance with another company. DO NOT USE THIS MORTGAGE COMPANY!!!
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It was and is a frustrating experience
Stay away from this company. No matter the issue multiple phone calls not messages lead to response. Especially now that they call center is outsourced their call center has individuals that don’t have access to provide many services. I had to request a 1098 five times and Deed going on four times in two weeks. On all incidents I’m told it will be delivered within x hours and never happens.
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