NMLS# 150009

4.9 of 5stars217 Reviews

Mid America Mortgage, Inc

  • Recommended Lender
    Recommended 98%
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Lender Summary

Mid America Mortgage has been a trusted resource in residential lending since 1940. We are dedicated to the customer experience. We offer a broad range of products including Conventional, FHA, and VA loans. We are a Ginnie Mae and Fannie Mae approved direct correspondent lender. This allows us to offer customers the absolute best market rates available with no pass through fees from major banks. Our lending professionals are dedicated to offering a customer experience that is quick, easy, informative, and rewarding.

What they're saying

Ratings & Reviews
217 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 3 star reviews | Show all reviews

Make Sure You Get What is Promised

I refinanced and took money out. Mid Americia came in with a lower rate at last minute so I went with them even though they weren't my first choice. Sent in all the paperwork and received a GFE with the rate promised. A few day later I was called and told they couldn't honor that rate and had to give me another that was higher with higher closing costs. It was about the same rate as the other lender had gave me so I just stayed since I had filled out all the paperwork. I asked to have the closing costs added to the loan. All the GFE statements kept saying the total amount that I had asked for less closing costs. I kept asking shouldn't that amount be higher to include closing costs and I was told there was no place to put tha in on the GFE and could be added later. A closing date was set and I asked about it again and was told there was a miscommunication and they were sorry. The miscommunication was they chose not to listen when I asked about it. They told me they could go back to underwriters to ask for more money but closing was 2 days away and I really didn't want any delays so I said let it go through as is. In the end I ended up being short on the talkeout money. Make sure they can honor the rate they give and make sure your loan amount reflects any costs associated with loan if you want then rolled in. The one good thing is it only took about 3 weeks to close

Rocketman1 from Virginia

Reviewed in March 2013

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Make Sure You Get What is Promised

I refinanced and took money out. Mid Americia came in with a lower rate at last minute so I went with them even though they weren't my first choice. Sent in all the paperwork and received a GFE with the rate promised. A few day later I was called and told they couldn't honor that rate and had to give me another that was higher with higher closing costs. It was about the same rate as the other lender had gave me so I just stayed since I had filled out all the paperwork. I asked to have the closing costs added to the loan. All the GFE statements kept saying the total amount that I had asked for less closing costs. I kept asking shouldn't that amount be higher to include closing costs and I was told there was no place to put tha in on the GFE and could be added later. A closing date was set and I asked about it again and was told there was a miscommunication and they were sorry. The miscommunication was they chose not to listen when I asked about it. They told me they could go back to underwriters to ask for more money but closing was 2 days away and I really didn't want any delays so I said let it go through as is. In the end I ended up being short on the talkeout money. Make sure they can honor the rate they give and make sure your loan amount reflects any costs associated with loan if you want then rolled in. The one good thing is it only took about 3 weeks to close

Notsohappyborrower from Virginia

Reviewed in March 2013

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Ups and Downs

I filled my info out on Lendingtree and started getting calls. I had decided to go with another lender and Mid Americia came in at the last minute with a lower rate. I advised them to start the process. I did the application online and sent everything back to lock in the rate. They sent me a GFE with the rate I was quoted. A couple of days later, I was called and told they could't do the rate quoted because of some rules in my state. The rate now would be what the other lender had quoted me with higher closing costs. They sent me a new GFE. I looked at my options and since I had already submitted so much paperwork I decided to stay with Mid Americia.I didn't want to pay any closing costs out of pocket so I asked them to add them to loan. The GFE never showed the amount added on and I kept asking shouldn't the total be more and was told there was no place to add it to the GFE and it could be added any time. Well it never got added to the GFE and I was money short of where I wanted to be. Two days before closing, I was told they could go back and ask for more money and I said just let it go through so it wouldn't delay the closing. The good part is everything went through pretty fast. Make sure they can give you the interest rate you are quoted and there are no special rules in your state that would make it change. Make sure the person working for you understands what you are trying to do. If you are rolling in your closing costs into your loan, make sure the GFE reflects that amount included. I provided all the info and either it was misunderstood or ignored.

Rocketman from Virginia

Reviewed in March 2013

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Great on the sale, bad on the follow-through

When I first spoke to our loan agent, I was impressed with how friendly and personable he was. He would immediately return my phone calls when I had questions about what our refinance would entail. The rates were competitive, and the anticipated closing costs quoted to us were impressive. So we signed on with Mid-America Mortgage and sent in our preliminary information.

Then, it was almost as if a switch was flipped. When I tried to follow-up with our loan officer to ensure that he had all of the documents, he wouldn't return my phone calls or e-mails until the 2nd or 3rd day (and usually after a second phone call requesting status). It almost felt like once he closed the deal, he didn't care about the follow-through, so it made it difficult to ensure that he had everything that he needed.

The distance became even more apparent, as we waited for details on the closing. After 2 weeks of not hearing one word about the status of the loan, I e-mailed him asking for a status. The response was almost literally an unhelpful, one-sentence reply of "It's with the underwriter".

A week or so later, I asked again about the status. I was told again, in just a few non-detailed sentences that it was still with the underwriter and that closing should be next week.

"Next week" came and went without a word. When I e-mailed about the status, I was told, with no clarification, that he was waiting on underwriting. After over a week without another word, we finally got our closing date from our loan officer. So we thought the ordeal was almost over.

I asked for our final settlement statement so that we could go to the bank and get our cashier's check with our closing costs. I received no response. The day before the closing, I asked again for it early that morning. "I'll have it to you soon.", I was told.

5:30 PM, on the day before our closing, after our bank had already closed for the day, we finally got our settlement statement, and to top it off, our closing costs were 1/3 higher than our last Good Faith Estimate from just two weeks earlier. I understand that by its very name, it's just an estimate, but to be 33+% off strikes me as a poor estimate.

Oh, and to top it off, my name was wrong on the settlement statement. I immediately replied to our loan officer upon noticing the error and asked for it to be fixed. I was told it would be corrected on the documents sent to the notary who would be handling our closing.

On the day of the closing, the notary showed up, and we discovered that only MidAmerica's statement was modified with the correct name. All of the loan documents, however, had the WRONG NAME on them! Our notary worked with us to make it doable so that we didn't have to reschedule our closing, but it involved a lot of unnecessary paperwork and extra signing that could have been easily avoided with a little attention to detail.

Honestly, we were so frustrated with MidAmerica Mortgage at that point that I never bothered to follow-up with them to give them an opportunity to make good on the situation, so that's on me. Still, I would not, in good conscience, recommend MidAmerica Mortgage to a friend. Once we agreed to sign the paperwork, our customer service quality just went down the tubes right up through the closing, making what should have been an easy refinance an unnecessarily frustrating experience.

MHandKH from Maryland

Reviewed in February 2013

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  • Review Type:

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Great on the sale, bad on the follow-through

When I first spoke to our loan agent, I was impressed with how friendly and personable he was. He would immediately return my phone calls when I had questions about what our refinance would entail. The rates were competitive, and the anticipated closing costs quoted to us were impressive. So we signed on with Mid-America Mortgage and sent in our preliminary information.

Then, it was almost as if a switch was flipped. When I tried to follow-up with our loan officer to ensure that he had all of the documents, he wouldn't return my phone calls or e-mails until the 2nd or 3rd day (and usually after a second phone call requesting status). It almost felt like once he closed the deal, he didn't care about the follow-through, so it made it difficult to ensure that he had everything that he needed.

The distance became even more apparent, as we waited for details on the closing. After 2 weeks of not hearing one word about the status of the loan, I e-mailed him asking for a status. The response was almost literally an unhelpful, one-sentence reply of "It's with the underwriter".

A week or so later, I asked again about the status. I was told again, in just a few non-detailed sentences that it was still with the underwriter and that closing should be next week.

"Next week" came and went without a word. When I e-mailed about the status, I was told, with no clarification, that he was waiting on underwriting. After over a week without another word, we finally got our closing date from our loan officer. So we thought the ordeal was almost over.

I asked for our final settlement statement so that we could go to the bank and get our cashier's check with our closing costs. I received no response. The day before the closing, I asked again for it early that morning. "I'll have it to you soon.", I was told.

5:30 PM, on the day before our closing, after our bank had already closed for the day, we finally got our settlement statement, and to top it off, our closing costs were 1/3 higher than our last Good Faith Estimate from just two weeks earlier. I understand that by its very name, it's just an estimate, but to be 33+% off strikes me as a poor estimate.

Oh, and to top it off, my name was wrong on the settlement statement. I immediately replied to our loan officer upon noticing the error and asked for it to be fixed. I was told it would be corrected on the documents sent to the notary who would be handling our closing.

On the day of the closing, the notary showed up, and we discovered that only MidAmerica's statement was modified with the correct name. All of the loan documents, however, had the WRONG NAME on them! Our notary worked with us to make it doable so that we didn't have to reschedule our closing, but it involved a lot of unnecessary paperwork and extra signing that could have been easily avoided with a little attention to detail.

Honestly, we were so frustrated with MidAmerica Mortgage at that point that I never bothered to follow-up with them to give them an opportunity to make good on the situation, so that's on me. Still, I would not, in good conscience, recommend MidAmerica Mortgage to a friend. Once we agreed to sign the paperwork, our customer service quality just went down the tubes right up through the closing, making what should have been an easy refinance an unnecessarily frustrating experience.

MandK from Maryland

Reviewed in February 2013

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  • Review Type:

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good experience

A over all good closing

Lacy from St Pete, Fl

Reviewed in December 2012

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