The Mutual of Omaha Insurance Company has been helping customers since 1909. Inspired by hometown values and committed to being responsible and caring for each other, we exist for the benefit of our customers.
And, like our customers, we thrive on relationships and building genuine, enduring connections. As a Mutual company our focus isn’t about increasing share prices. It’s helping customers reach their financial goals.
What that means if you’re considering a new home purchase or refinance, you can feel secure knowing Mutual of Omaha Mortgage exists solely to do right by our customers, every time.
We understand that to some companies a loan is a loan is a loan. That’s not us and it’ll never be. Buying (or refinancing) a house is more than a financial decision. It’s the promise of a life you want to build and the memories you want to make. And that’s why before we talk home loan solutions, we focus on you and your needs.
It was easy <br />And fast and also a good experience <br />Yeah I want to check for credit card and available loan
william from Dunedin, FL
Reviewed in November 2022
LendingTree Customer:
Yes
Closed with Lender:
Yes
Loan Type:
Refinance
Review Type:
Lender Review
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(1 of 5)
stars
They will ding your credit without telling you!!
Agent Brittany Sandlan #1835*** acted like she was doing a soft pull of my credit but did a hard pull which appeared on my credit report. There was no reason to do a hard pull because I was just asking about HELOC options which she said she would look into. She comes back after hitting me and my wife's credit scores to pitch a financial product I wasn't interested in because Mutual isn't offering HELOCs right now.<br />If you knew that Brittany, why did you run my credit and then pitch me a cash out refi? <br />Shady business practice.
Christopher from Springfield, TN
Reviewed in October 2022
Loan Type:
Home Equity Loan or Line of Credit
Review Type:
Lender Review
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(1 of 5)
stars
Ran my credit without permission
I checked on LT to see my options. A lady from Mutual of Omaha calls and asked what was I looking to do concerning my refinancing. She then goes into telling me how much I owe on my home and other information I didn’t disclose. I ask if she ran my credit she tells me yes, she had to to see what she could offer. I was not asked or gave permission to run my credit. I had already said I did not want to receive text messages prior to her calling. I do plan on filing a formal complaint, however since Lending Tree provided them with my information I wanted consumers to beware.
Ebony from Charlotte, NC
Reviewed in August 2022
Loan Type:
Refinance
Review Type:
Lender Review
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(1 of 5)
stars
Awful experience
Originator reached out and pushed super hard to make a hard inquiry to give me a horrible rate that is higher than most of the big banks.
Vlad from Kent, WA
Reviewed in October 2021
LendingTree Customer:
Yes
Loan Type:
Home Equity Loan or Line of Credit
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)
stars
Really poorly treated
Originator seemed helpful & knowledgeable, but after nearly 2 months & the appraisal, I was told I had to supply documents from the previous owner. I have owned the house for 16 yrs and would have no way of acquiring them. When I reached out to the originator, he sent my message on to someone else. I was told they didn't know it was a mfg house, even though I revealed that up front. So they would not do the refi. I don't recommend MoO Mortgage to anyone.
Audrey from Lansing, MI
Reviewed in September 2021
LendingTree Customer:
Yes
Loan Type:
Refinance
Review Type:
Lender Review
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(5 of 5)
stars
Recommended
Great Experience
Matt was very professional, thorough, and easy to work with. My questions were answered thoroughly and in a timely matter. He is definitely committed to his clients satisfaction.
I have used many different lenders to purchase homes and refinance homes. The process with Mutual of Omaha Mortgage was the easiest and most efficient process that I've encountered. I will use Mutual of Omaha Mortgage for any future home financing and have already began to refer them to relatives, friends and neighbors. 5 Star across the board.
Chris from Chandler, AZ
Reviewed in July 2021
Closed with Lender:
Yes
Loan Type:
Refinance
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)
stars
WARNING****** Unprofessional, deceiving representatives and management in training.
<br />Christian was our rep and he said anything and everything to gain our confidence in him. When things started going left he would say his team dropped the ball and tell you to sign papers regardless if they were wrong to avoid a delay on the loan. I let him know we didn't feel comfortable signing anything that wasn't right and he said he would talk to his manager to fix the problem and we would get an updated Disclosure (final ) with the "right" numbers.<br />Well, three days passed and we didn't hear anything so we took him for his word and assumed everything was corrected and the numbers would add up to the numbers he gave us over the phone. Unfortunately, that was a big mistake. The day of the closing we recieved a call from Christian (15 mins before the closing was to take place) informing us the numbers were wrong and to add 3000 to their closing fee. When we informed him we were not okay with that he flipped out and started yelling at us, said he was not that experienced with the loan process and yelled over and over again that he has spent more than enough time on the loan even after hours and we should basically be grateful and proceed with the closing. Needless to say we didn't sign because we refused to be bullied into a loan with last minute fees of 3000 or more, I also don't think it was very professional for Mr.Striker (supposedly Christian's manager) to call us and spend 40 minutes telling us how" greenhouse" Christian was and how his lack of experience shouldn't be a reflect on the company. After what I've experienced with this company the 1 star rating is very generous. <br />****I strongly urge you to****<br />1. PLE*****.Hold on to your appraisal money (which they won't refund),<br />2. Avoid the stalling tactics.<br />3. Don't fall for the "last minute" fees they try to throw at you with the assumption you will not walk away..( which we did).<br />UPDATE******<br />WARNING!!!<br />PLEASE DONT USE YOUR BANK /DEBIT CARD!<br />It has been 24 days since we walked away (nothing signed) from the scammers and they used my bank info to charge me 350.00. which was definitely not authorized. <br />Originally I wasn't going to post a review because I considered it as a lesson learned but when you're being spiteful, unprofessional, shady and trying to illegally steal money from my account without authorization its time to warn others of your deceptive ways and just how vengeful Mutual Omaha Mortgage Company can be when they are exposed.<br />
Margaret from East Stroudsburg, PA
Reviewed in July 2021
Loan Type:
Refinance
Review Type:
Lender Review
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(1 of 5)
stars
Very poor experience
My biggest complaint is that they did not follow through on doing anything they said they would. I am older and have had a number of mortgages in my lifetime so it's not like I don't understand the approval process. But this company just wasted a lot of my time. My credit is exceptional and I qualified with little problem but they would ask the same questions over and over and never listened to anything that was said--even when it was in writing. After having positive experiences with numerous mortgage companies, I can say without hesitation, this is not one of them. The point is, whatever your experience, you can definitely do better.
Randy from Castle Rock, CO
Reviewed in July 2021
Loan Type:
Home Purchase
Review Type:
Lender Review
Do you want to flag this review?
(1 of 5)
stars
I found my experience with Mutual of Omaha Mortgage, was not a good one
I found my experience with LendingTree lenders, Mutual of Omaha Mortgage, was not a good one. I got four lenders that wanted to get me loan, two the posted their offer in print other two wanted to conduct business my phone, which left no way compare offers.<br /> Mike Pomponio Mortgage Loan Originator, I never got to speak to I called him, called on the phone once, email him three times and never had a conversation. This afternoon another person intervenes informing me that company did not make loans requested, for me to apply with a local credit union. I found the whole matter very disrespectful, ill-mannered and rude!<br />
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Mutual of Omaha Mortgage
Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
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