NMLS# 1025894

Mutual of Omaha Mortgage

Lender Summary

The Mutual of Omaha Insurance Company has been helping customers since 1909. Inspired by hometown values and committed to being responsible and caring for each other, we exist for the benefit of our customers. 

And, like our customers, we thrive on relationships and building genuine, enduring connections. As a Mutual company our focus isn’t about increasing share prices. It’s helping customers reach their financial goals. 

What that means if you’re considering a new home purchase or refinance, you can feel secure knowing Mutual of Omaha Mortgage exists solely to do right by our customers, every time. 

We understand that to some companies a loan is a loan is a loan. That’s not us and it’ll never be. Buying (or refinancing) a house is more than a financial decision. It’s the promise of a life you want to build and the memories you want to make. And that’s why before we talk home loan solutions, we focus on you and your needs.

What they're saying

Ratings & Reviews
407 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

Awful experience

Originator reached out and pushed super hard to make a hard inquiry to give me a horrible rate that is higher than most of the big banks.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Home Equity Loan or Line of Credit
  • Review Type:

    Lender Review

Really poorly treated

Originator seemed helpful & knowledgeable, but after nearly 2 months & the appraisal, I was told I had to supply documents from the previous owner. I have owned the house for 16 yrs and would have no way of acquiring them. When I reached out to the originator, he sent my message on to someone else. I was told they didn't know it was a mfg house, even though I revealed that up front. So they would not do the refi. I don't recommend MoO Mortgage to anyone.

  • LendingTree Customer:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

WARNING****** Unprofessional, deceiving representatives and management in training.


Christian was our rep and he said anything and everything to gain our confidence in him. When things started going left he would say his team dropped the ball and tell you to sign papers regardless if they were wrong to avoid a delay on the loan. I let him know we didn't feel comfortable signing anything that wasn't right and he said he would talk to his manager to fix the problem and we would get an updated Disclosure (final ) with the "right" numbers.
Well, three days passed and we didn't hear anything so we took him for his word and assumed everything was corrected and the numbers would add up to the numbers he gave us over the phone. Unfortunately, that was a big mistake. The day of the closing we recieved a call from Christian (15 mins before the closing was to take place) informing us the numbers were wrong and to add 3000 to their closing fee. When we informed him we were not okay with that he flipped out and started yelling at us, said he was not that experienced with the loan process and yelled over and over again that he has spent more than enough time on the loan even after hours and we should basically be grateful and proceed with the closing. Needless to say we didn't sign because we refused to be bullied into a loan with last minute fees of 3000 or more, I also don't think it was very professional for Mr.Striker (supposedly Christian's manager) to call us and spend 40 minutes telling us how" greenhouse" Christian was and how his lack of experience shouldn't be a reflect on the company. After what I've experienced with this company the 1 star rating is very generous.
****I strongly urge you to****
1. PLE*****.Hold on to your appraisal money (which they won't refund),
2. Avoid the stalling tactics.
3. Don't fall for the "last minute" fees they try to throw at you with the assumption you will not walk away..( which we did).
UPDATE******
WARNING!!!
PLEASE DONT USE YOUR BANK /DEBIT CARD!
It has been 24 days since we walked away (nothing signed) from the scammers and they used my bank info to charge me 350.00. which was definitely not authorized.
Originally I wasn't going to post a review because I considered it as a lesson learned but when you're being spiteful, unprofessional, shady and trying to illegally steal money from my account without authorization its time to warn others of your deceptive ways and just how vengeful Mutual Omaha Mortgage Company can be when they are exposed.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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Mutual of Omaha Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Mutual of Omaha Mortgage

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