NMLS# 1025894

Mutual of Omaha Mortgage

Lender Summary

The Mutual of Omaha Insurance Company has been helping customers since 1909. Inspired by hometown values and committed to being responsible and caring for each other, we exist for the benefit of our customers. 

And, like our customers, we thrive on relationships and building genuine, enduring connections. As a Mutual company our focus isn’t about increasing share prices. It’s helping customers reach their financial goals. 

What that means if you’re considering a new home purchase or refinance, you can feel secure knowing Mutual of Omaha Mortgage exists solely to do right by our customers, every time. 

We understand that to some companies a loan is a loan is a loan. That’s not us and it’ll never be. Buying (or refinancing) a house is more than a financial decision. It’s the promise of a life you want to build and the memories you want to make. And that’s why before we talk home loan solutions, we focus on you and your needs.

What they're saying

Ratings & Reviews
407 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

SLOW and seemed like they made up rules as they went along!

I was shopping for a lender and was contacted by Tim Flaherty of Mutual Mortgage. Tim was excellent! He was on top of things, communicated effectively and efficiently, and took the time to explain to me each step of the application process. However, Tim left Mutual midway through my loan experience, and it was ALL DOWN HILL from there!! There were too many people involved and information was not relayed from person to person, so I was having to repeat information over and over. My mother was a co-borrower and we live in different states - you would think this was the first time they had dealt with a situation like this! After providing ALLLLLL of the documentation they had asked for and having a closing scheduled for Feb 18th, the underwriters questioned something that I had informed Tim of SIX months prior!! This set us back, as there were MORE HOOPS to jump through, which could have been dealt with all along but instead were left until the last minute. We ended up closing a MONTH later!! Even after closing (after both my mother and I signed, in our respective states), there were issues that they "hadn't realized" needed to be resolved. They really seemed unknowledgeable and disorganized, as though it were their first rodeo. I very much DO NOT recommend this company!!! (I only gave 2 stars because Tim was so good, which made the beginning of the process bearable. Otherwise it'd be 1 star.)

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

BBMC & Renu Jutla

I worked with Renu and she was great at following up with me anytime of the day I asked her to. As late as 9PM PST while she is in Chicago!

Only problem is their rates and fees are higher.

I give Renu Jutla credit for being able to be in such constant contact with my busy schedule. Although she was a bit upset I went with another bank which had a better rate, which she should be understanding about.

If you can get a good rate Id recommend her since she is always there to communicate and get things done.

  • LendingTree Customer:

    Yes

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Mutual of Omaha Mortgage

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Mutual of Omaha Mortgage

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