NMLS# 409631

NBKC Bank

Lender Summary

With nbkc as your mortgage lender, you’ll have one point of contact guiding you all the way. We offer purchase, refinance and VA loans nationwide—in fact, we’re a Top 25 VA lender by purchase volume (and we’re pretty proud of it). We’re upfront about costs – no sneaky fees. You’ll be hard-pressed finding another lender with rates as consistently low as ours, or with the 16-year average tenure our loan officers have. We rely heavily on customer referrals in lieu of spending millions on advertising – with lower costs, we can offer better rates. We want your repeat business, and you feeling you had white-glove service throughout the entire process. It’s why we’ve earned such extraordinary customer reviews, and why we made glassdoor’s Best Places to Work nationwide in 2019 – it starts from within. 

Be sure to check out our reviews online to see for yourself what sets nbkc apart from other lenders.

What they're saying

Ratings & Reviews
5765 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

When he was giving me lists of what he knew the underwriters would need. It was clear that they would need certain financial information to make the mortgage. He knew what would be needed to judge my risk evaluation and he made lists to help me gather what was needed.

The underwriters requests for information they did not need. All of the information that he helped me gather should have ended the underwriters needs. However, They just continued to request things like prove you sold your stock to get the $250,000 from your brokerage account. Prove it is in your brokerage account. Prove it was sent to the closing company and then prove they received the money. The underwriters endless questions like this, and there were many, made me never want to use this Bank again.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Hands down, worst experience.

Closing date changed from 11/27 to 11/25 to 11/27 to 11/30 to 12/1. I had to be out of my apt 11/30. It’s a pandemic, I’m a nursing supervisor so while I was at work, I had to have my mother help me call to reschedule Stanley Steamers, Colders delivery, and two men and a truck multiple times. I had to pay additional money to the seller to allow two men and a truck move my larger furniture into the garage, like a storage unit. Then I had to pay two men and a truck AGAIN to come back and move my furniture in. I had a week off work and half of that time was a complete waste just waiting around. I got info on how to wire my money the night before but wiring requires that the wire be initiated at least two days prior. Any info about closing, like time and place, I had to het from my realtor. Any paperwork that I needed to have in, I had it in on or before I needed it submitted and yet this was the most uncoordinated, frustrating, and anxiety provoking experience ever. I chose this lending company because it was one of the highest rated. Worst idea I’ve had.

  • Loan Type:

    Home Purchase
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Terrible bank...extremely disappointed in service

I am writing this in hopes of saving other customers the headache of working with NBKC. When we started the loan process, service was great, smooth and professional. But as soon as our loan went through, we felt we had been duped. About 6 months after starting our loan with NBKC they completed an escrow analysis and our loan payments increased $200 more a month with no increase in property taxes or insurance!! Did I mention this in the middle of a global pandemic! When we called to find out why, they explained the PMI increased??!! Something the rep on the phone has never even seen happen, and our real estate agent had never heard of increasing PMI after the loan is started. We requested a review of our escrow analysis via email and received an automatic email stating in 10 business days we would have a response...10 business days go by.*.no response. When we called to see what happened, the rep stated we did not send all the information!!!! When in fact the information requested was in the first email we had sent 2 weeks prior! It feels like we are being screwed over by very incompetent people. Just beyond frustrated with this bank and cant wait to refinance so we can switch to another bank.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

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NBKC Bank

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

NBKC Bank

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