NMLS# 409631

NBKC Bank

Lender Summary

With nbkc as your mortgage lender, you’ll have one point of contact guiding you all the way. We offer purchase, refinance and VA loans nationwide—in fact, we’re a Top 25 VA lender by purchase volume (and we’re pretty proud of it). We’re upfront about costs – no sneaky fees. You’ll be hard-pressed finding another lender with rates as consistently low as ours, or with the 16-year average tenure our loan officers have. We rely heavily on customer referrals in lieu of spending millions on advertising – with lower costs, we can offer better rates. We want your repeat business, and you feeling you had white-glove service throughout the entire process. It’s why we’ve earned such extraordinary customer reviews, and why we made glassdoor’s Best Places to Work nationwide in 2019 – it starts from within. 

Be sure to check out our reviews online to see for yourself what sets nbkc apart from other lenders.

What they're saying

Ratings & Reviews
5765 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 3 star reviews | Show all reviews

Mostly Good

I was very pleased with most of the process, except for a lack of information about the rate, increased fees, and the availability date of the funds.

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Loan Officer Review
  • Loan Officer:

It was decent

Communication was good. He was responsive even on weekends and evenings. He was quick to get us the documents we needed and to communicate what he needed from us. That's the positive with good communication.
He did lack attention to detail on inputting information. I understand mortgage paperwork has a lot of details and probably has a lot of people involved. But there were personal information inputted wrong and we would be advised that it doesn't matter he can fix it later even though he is asking is a signature saying that we have reviewed it and accept it by signing.
If mortgage paperwork really isn't that big of a deal and we should just sign even though the information is wrong, then why are there statements on there saying I certify this, I acknowledge that, etc? It's because it does matter. So, that was the negative. He lacked attention to detail and would ask us to just sign anyways with incorrect information when he should have spent the time to fix it and send it back to us with the correct details.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Wouldn't Lower Rate After They Dropped

When initially contacted by NBofKC I was quotes a good rate. After discussions with the lender I was told that if rates went down a 1/4 point or more, they would have their pricing dept review everything again and work out a new lower rate for my refi. When that day came, the pricing dept refused to lower the rate, even though the lender admitted that I could get a better deal somewhere else. After dealing with that, plus have 3rd party companies call me, without advance notice from the bank, and the lender being somewhat unorganized in letting me know what paperwork was required, I decided not to sign the closing documents with this bank. The paperwork issue was minor. The 3rd party calling issue was bothersome. But, not following through on lowering the rate was, in my opinion, very unprofessional, and shows no regard for proper business relations.

  • LendingTree Customer:

    Yes

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NBKC Bank

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

NBKC Bank

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