With nbkc as your mortgage lender, you’ll have one point of contact guiding you all the way. We offer purchase, refinance and VA loans nationwide—in fact, we’re a Top 25 VA lender by purchase volume (and we’re pretty proud of it). We’re upfront about costs – no sneaky fees. You’ll be hard-pressed finding another lender with rates as consistently low as ours, or with the 16-year average tenure our loan officers have. We rely heavily on customer referrals in lieu of spending millions on advertising – with lower costs, we can offer better rates. We want your repeat business, and you feeling you had white-glove service throughout the entire process. It’s why we’ve earned such extraordinary customer reviews, and why we made glassdoor’s Best Places to Work nationwide in 2019 – it starts from within.
Be sure to check out our reviews online to see for yourself what sets nbkc apart from other lenders.
Pete was very patient and answered all of my many questions during the whole process. Very prompt and straightforward. Even after my closing he called to see if everything went well for me. He made me more knowledgeable home buyer and I can't thank him enough.
Thanks for providing me with a great rate. It was the easiest mortgage process. Just was very delayed. But in the end you produced what was promised. Thanks Jim
The process was as expected with some unjustifiable charges used just to increase the banks bottom line. Some of the underwriting was also arbitrary using the banks rules.
Michael from Carbondale, IL
Reviewed in January 2021
Closed with Lender:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
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(4 of 5)stars
Recommended
I think I got the best deal
I went with Trevor because he was very persistent and quick to answer any question I had. I went through the Costco program which connected me to him. If I could make a suggestion it would be to have him communicate a little more while you’re in the process. I felt like I a nuisance checking in, although that was no fault of Trevor’s.
Seattle is a competitive market, even during a worldwide pandemic. There are a few popular approaches to purchasing (all can feel like a racket). Having a local lender, often recommended to you by your agent/broker, is part of that package. I liked NBKC's high reviews and what they were offering, so I bucked against the trend of having a local lender. Overall I'm happy with how things worked out. Of course NBKC wasn't the only lender I talked with, but I realized within our first couple of conversations, that Robb's straightforward approach would likely be beneficial to me. There’s a lot to learn as a first time homebuyer, and spending this much hard-earned money is stressful. Robb was accessible, adaptable and great with pacing me through the process. It was important for me to be confident that I was making the best decisions I could for my circumstances and under the inform of people who I believed to be trustworthy. I also appreciated Robb's transparency and willingness to answer my questions, thoroughly.
Mike helped me refinancing my mortgage in Florida. He communicates well and in timely manner. He does what he says he would and provides clear explanations when needed. One area of improvement for him (or his bank or the regulators) that I would recommend is not requiring prospective borrowers to conduct and pay for an appraisal if one was recently performed on the property. I had an appraisal done by a licensed 3rd party a month before I applied for a loan with NBKC. Yet they required another appraisal done and I had to pay another $500. Literally the same appraiser came in, spend a few minutes making slightly different pictures and left. It seems that since it wasn't bank's money that had to be spent, they weren't overly concerned about making me waste $500.
Mike from Orlando, FL
Reviewed in July 2020
Closed with Lender:
Yes
Loan Type:
Refinance
Review Type:
Lender Review
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(4 of 5)stars
Recommended
Good Job!
I called three loan companies. Scott with NBKC was the most transparent and straight forward person I dealt with. One lender was extremely aggressive, the other seemed like they didn’t care much for my business. Scott was just right, he answered all my questions very thoroughly and made the process very easy. My only gripe is that around the end of the closing process, I had a couple questions and he was a little harder to get a hold of. Also, his estimate on my property taxes was about 130$/month off. However, the way he structured the loan, I felt he was genuinely looking out for my best interest. Overall, he did a good job!
As first time home buyers, it was hard to find the right lender, but we heard of Barbara through a friend who had used her bank in the past and had a great experience so we went for it. Overall, she got the job done. There were a few hiccups (as expected in my opinion-no one is perfect) that caused more stress than necessary. Some simple things were missed and made our closing date get pushed back a week. There were times where we had no communication for a couple of weeks, and felt like we were out of the loop. The biggest thing for me/us was the lack of communication. We emailed and texted and even called, to where there was no response for multiple days. When working with a first time home buyer, and knowing it is their first home loan, it was expected that the process would be (for lack of better words) "dumbed down" for us to know what these "not everyday terms" mean. I understand that people in their own profession, do the same dance over and over, but every once in awhile that dance needs to be slowed WAY down for one to completely understand the steps. I still don't understand it all, after working through this for 9 weeks. On a positive note, we are very happy with our interest rate and got to lock it in early and hey, now we are first time home owners!!!!
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NBKC Bank
Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
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