NMLS# 409631

NBKC Bank

Lender Summary

With nbkc as your mortgage lender, you’ll have one point of contact guiding you all the way. We offer purchase, refinance and VA loans nationwide—in fact, we’re a Top 25 VA lender by purchase volume (and we’re pretty proud of it). We’re upfront about costs – no sneaky fees. You’ll be hard-pressed finding another lender with rates as consistently low as ours, or with the 16-year average tenure our loan officers have. We rely heavily on customer referrals in lieu of spending millions on advertising – with lower costs, we can offer better rates. We want your repeat business, and you feeling you had white-glove service throughout the entire process. It’s why we’ve earned such extraordinary customer reviews, and why we made glassdoor’s Best Places to Work nationwide in 2019 – it starts from within. 

Be sure to check out our reviews online to see for yourself what sets nbkc apart from other lenders.

What they're saying

Ratings & Reviews
5880 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Excellent Communicator

Nationa Bank of Kansas was excellent throughout the entire process. Jim Schneider is a real asset to his bank.

  • LendingTree Customer:

    Yes

Karen S.

National Bank of KC was the first to respond. Karen was very professional and thoroughly
reviewed my current situation for appropriate alternatives. Karen went through each alternative clearly, completely and in a way I could understand it. I would highly recommend
this lender.

  • LendingTree Customer:

    Yes

Poor Service

After dealing repeatedly with my Loan Specialist, I realized I was dealing with an unprofessional, smug, arrogant person. If this is a reflection of the Bank of Kansas City, beware. She had an attitude of - I don't care if I have your business or not. She complained because of the fees lending tree was charging her. While waiting for some documents from the VA, she never kept in contact with me. She returned one of my calls stating who are you, I don't even know you. When I was having unsuccessful luck with faxing her a document she basically called me insane for continuing to try to fax her and refused to accept any responsibility that it just might be on her end. She prides herself in that she is an expert with VA loans, but in fact has no clue about the basics of forms the VA requires. I called another bank and was approved in 15 minutes.

  • LendingTree Customer:

    Yes

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NBKC Bank

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

NBKC Bank

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