With nbkc as your mortgage lender, you’ll have one point of contact guiding you all the way. We offer purchase, refinance and VA loans nationwide—in fact, we’re a Top 25 VA lender by purchase volume (and we’re pretty proud of it). We’re upfront about costs – no sneaky fees. You’ll be hard-pressed finding another lender with rates as consistently low as ours, or with the 16-year average tenure our loan officers have. We rely heavily on customer referrals in lieu of spending millions on advertising – with lower costs, we can offer better rates. We want your repeat business, and you feeling you had white-glove service throughout the entire process. It’s why we’ve earned such extraordinary customer reviews, and why we made glassdoor’s Best Places to Work nationwide in 2019 – it starts from within.
Be sure to check out our reviews online to see for yourself what sets nbkc apart from other lenders.
Pete at NBKC Bank was responded very quickly to all my questions and made the mortgage process easy. I would recommend NBKC Bank to anyone who needs a mortgage.
David from Ogden, UT
Reviewed in April 2016
LendingTree Customer:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
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(4 of 5)stars
Recommended
Rock Star!
Sharon made the experience much easier than I anticipated. Not a lot of leg work and directions were very clear. She is a pleasure to work with and I would go through this process with her again!
Made my family's life dream come true with very little hassle. Thanks to all involved!
Carmelo from Olathe, KS
Reviewed in April 2016
LendingTree Customer:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
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(5 of 5)stars
Recommended
Ask for Jim Schneider you won't be sorry
I can't believe Jim does not have any reviews. This guy is the greatest loan officer you will ever meet. He will work very hard for you and the customer service is flawless. I have now used him 2 times for VA mortgages. When it was time to purchase my second home he was the first person I called to talk to.
This is my second time using Jim Schneider for a VA mortgage. This guy is amazing; always giving me the best rates and the greatest customer service you will ever find. I met him through my last house on a chance of putting my information on lending tree and comparing the rates to my credit union. He was able to beat the credit union rates and helped guide me through the process with ease. I don't know much about the bank itself but I do know about Jim. If you need anything with NBKC I would highly suggest you request him.
Michael from Fredericksburg, VA
Reviewed in April 2016
LendingTree Customer:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
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(2 of 5)stars
NBKC falls short in the end
When we started interacting with NBKC, our experience was phenomenal. Our loan officer was prompt to reply, readily available and a pleasure to work with. Fast forward to two weeks before our closing. He was out of the office more than he was in, was not responsive to emails or phone calls and the week of our closing my husband discovered that the lender made an error with the closing documents. Supposedly there was a new computer system that he just could not get a handle on, and he was constantly sending out paperwork with errors. At one point my husband spoke to his supervisor who also didn't know where the figures came from.
Even though this was the lender's mistake that we noticed, he told us we might not close as planned. He also sent that message to the seller's attorney and she was livid. As of the morning of the closing, we didn't even have a closing amount so my husband wired over an over estimate to be on the safe side. He called and emailed the lender to verify that the closing was still going to happen. 30 minutes before the closing as we were driving there (mind you it was 30 minutes away), the lender calls and tells him that the paperwork isn't ready and might not be today. Thankfully the closing was rescheduled to 4 p.m. that day and everyone was somehow able to reschedule.
I would absolutely never refer anyone to NBKC. While they were great sweet talking us in the beginning they completely fell apart when it mattered the most. The lender we worked with had zero regard for anyone's schedule the week of our closing. Not ours, not the sellers or our attorneys'. Rather than admit his mistake and be honest about the delay with our closing, he waited until the 11th hour to tell us and was dodging calls and emails. Given the last minute stress this caused, they were not worth the credit we got towards our closing costs.
Sarah from Arlington Heights, IL
Reviewed in April 2016
LendingTree Customer:
Yes
Loan Type:
Home Purchase
Review Type:
Lender Review
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(5 of 5)stars
Recommended
GREAT ADVISOR
Jeff is amazing to work with. He's a great guy help me thru the entire process and help me do what seem to be impossible.
Keith really helped make the process of my refi less stressful. He was always quick to reply anytime I reached out and very patient with all of the questions I had. He was a true professional and I feel very comfortable referring him to anyone I know.
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NBKC Bank
Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.
LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
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