NMLS# 409631

NBKC Bank

Lender Summary

With nbkc as your mortgage lender, you’ll have one point of contact guiding you all the way. We offer purchase, refinance and VA loans nationwide—in fact, we’re a Top 25 VA lender by purchase volume (and we’re pretty proud of it). We’re upfront about costs – no sneaky fees. You’ll be hard-pressed finding another lender with rates as consistently low as ours, or with the 16-year average tenure our loan officers have. We rely heavily on customer referrals in lieu of spending millions on advertising – with lower costs, we can offer better rates. We want your repeat business, and you feeling you had white-glove service throughout the entire process. It’s why we’ve earned such extraordinary customer reviews, and why we made glassdoor’s Best Places to Work nationwide in 2019 – it starts from within. 

Be sure to check out our reviews online to see for yourself what sets nbkc apart from other lenders.

What they're saying

Ratings & Reviews
6046 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Consistent and Reliable

After submitting my information on Lending Tree my phone rang within a couple of minutes. Amy from National Bank of Kansas City had seen my application. From the beginning, she was very cheerful, helpful, reliable, and consistent. If she said she would do something it was done in a timely manner. She answered all of my many questions and answered some of them more than once with great patience. Amy was available throughout the entire home buying process and I would recommend them very highly.

  • LendingTree Customer:

    Yes

Excellent

It is refreshing to know that there are employees and companies that still have morals , ethics, and care about the average potential home buyer.. Any questions that I had for the seller agent or National Bank of Kansas were answered that day or the next morning.

Seller agent rarely complement lending institutions although in this case there is an exception. There was immediate feedback and any documents that were requested by the borrower (me) or the seller agent.

Continue with the level of support given to me to all of your customers.

  • LendingTree Customer:

    Yes

Details of loan

The loan process went smoothly. We didn't like the appraiser's valuation, but that didn't inhibit the loan in any way- rate, amount, time, etc. The loan officer was prompt with responses and exact with the good faith estimate.

  • LendingTree Customer:

    Yes

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NBKC Bank

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

NBKC Bank

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