NMLS# 6606

4.9 of 5stars52774 Reviews

New American Funding

  • Recommended Lender
    Recommended 99%
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Lender Summary

Personalized Repayment Terms 
Excellent Communication before, during and after the process 
Self-employed mortgages, FHA, VA, Conventional 
Online applications with quick results

What they're saying

Ratings & Reviews
52774 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

The first impression over the phone was very displeasing. Ms. Schatz seemed uninterested and unfocused on the conversation. After the first three conversations we did not hear from Ms. Schatz until the week of closing (about 30 days later); Matt was then in communication until the end. The customer service from everyone except for Matt was lacking terribly. There was lack of communication, lack of empathy and proper steps were not followed and explanations were not thorough.

  • Loan Type:

    Mortgage
  • Review Type:

    Loan Officer Review
  • Loan Officer:

My experience was horrible and I would never recommend this lender. He needs to work on his communication skills, transparency, and attention to detail.

  • Loan Type:

    Mortgage
  • Review Type:

    Loan Officer Review
  • Loan Officer:

When I reached out to Shiv by phone ( the number he gave me) the person that answered for not know him. I resorted to email. I emailed shive to call me, knowing he has a busy schedule. He responded with “ I do not respond to call me”. I was calling him to tell him my client, his customer had tested positive for COVID. Very rude.

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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