NMLS# 6606

4.9 of 5stars52774 Reviews

New American Funding

  • Recommended Lender
    Recommended 99%
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Lender Summary

Personalized Repayment Terms 
Excellent Communication before, during and after the process 
Self-employed mortgages, FHA, VA, Conventional 
Online applications with quick results

What they're saying

Ratings & Reviews
52774 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

While I'm happy that the refinance has been completed, the customer service could have been better. Not once did I speak to Nichole verbally. Everything was handled via email and sometimes had to be followed up on after no answer. Attention to detail and better communication is also needed. Was sent 2 changed circumstances that needed to be signed with no explanation and wrong Closing disclosure sent for signature. Saving grace to this team is Brandi. She was a pleasure to work with.

Communication with LO was excellent. Due to a shift in LP and communication issues regarding credit for a loan that supposedly came from the referral fee charged by Re Home Connect the buyer was upset and confused at last minute cancellation of this benefit and drama with lack of numbers and balancing between title company and the lender. Not a good experience and I have reflected that in my comments to RE Home Connect. Boss of the LO was insulting to the buyer when texting them to "Chill out"

  • Loan Type:

    Mortgage
  • Review Type:

    Loan Officer Review
  • Loan Officer:

Poor communication! Long process was entirely too long

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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