NMLS# 6606

4.9 of 5stars52774 Reviews

New American Funding

  • Recommended Lender
    Recommended 99%
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Lender Summary

Personalized Repayment Terms 
Excellent Communication before, during and after the process 
Self-employed mortgages, FHA, VA, Conventional 
Online applications with quick results

What they're saying

Ratings & Reviews
52774 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 3 star reviews | Show all reviews

My problem is with Cole... the person who took over my account from Jill. He was the worst. He did not respond to emails in a timely manner, it was nearly impossible to get him on the phone and once I did manage to get hold of him, the information he provided was either contradictory or inaccurate. My original loan close date was the end of May... Cole managed to string it along for several months with no real explanations. Just a horrible experience.

My initial interaction with Todd was positive. He made the effort to provide information and answer questions. Although, I feel once he had my business, the communication was lacking. I was still being asked for financial information to finalize my loan with less than 24 hours before I was scheduled to close on a property. This caused frustration that could have been avoided had the process and communication behind the scenes in Todd's office been more organized.

  • Loan Type:

    Mortgage
  • Review Type:

    Loan Officer Review
  • Loan Officer:

I was teased with the option to pay for points at Closing to drop 0.25%. I reviewed the final documents and was told this was no longer an option which was very disappointing. Bait and Switch.
The Lender-Selected Appraiser messed up the Appraisal and tried to delay Closing which was not practical. I indicated as such to the NAF because seller was moving 2,000 miles on the Closing date, but NAF went behind my back and told Title Company that Closing was being delayed. Totally unprofessional.

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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