Personalized Repayment Terms Excellent Communication before, during and after the process Self-employed mortgages, FHA, VA, Conventional Online applications with quick results
My problem is with Cole... the person who took over my account from Jill. He was the worst. He did not respond to emails in a timely manner, it was nearly impossible to get him on the phone and once I did manage to get hold of him, the information he provided was either contradictory or inaccurate. My original loan close date was the end of May... Cole managed to string it along for several months with no real explanations. Just a horrible experience.
My initial interaction with Todd was positive. He made the effort to provide information and answer questions. Although, I feel once he had my business, the communication was lacking. I was still being asked for financial information to finalize my loan with less than 24 hours before I was scheduled to close on a property. This caused frustration that could have been avoided had the process and communication behind the scenes in Todd's office been more organized.
I was teased with the option to pay for points at Closing to drop 0.25%. I reviewed the final documents and was told this was no longer an option which was very disappointing. Bait and Switch.
The Lender-Selected Appraiser messed up the Appraisal and tried to delay Closing which was not practical. I indicated as such to the NAF because seller was moving 2,000 miles on the Closing date, but NAF went behind my back and told Title Company that Closing was being delayed. Totally unprofessional.
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