NMLS# 3013

2.8 of 5stars644 Reviews

NewRez

  • Recommended Lender
    Recommended 47%
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Lender Summary

NewRez LLC (NewRez), formerly New Penn Financial, LLC, is a leading nationwide lender that focuses on offering a breadth of industry-leading products, supported by a loan process that blends both human interaction and the benefits of technology into an unparalleled customer experience. Founded in 2008 and licensed to lend in 49 states, NewRez is headquartered in Fort Washington, Pennsylvania and operates multiple lending channels, including Wholesale, Correspondent Lending, Direct-to-Consumer, Retail, and a network of Joint Venture partners. NewRez is a Shellpoint Partners company and a member of the New Residential Investment Corp., family.

What they're saying

Ratings & Reviews
644 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Good
  • Responsiveness
    Good
  • Customer Service
    Good

Review Breakdown

Very Straight Forward

I am impressed with the services of Newrez as they are very straight forward in their services. They do not keep the customer to wait for an update. I have taken a home loan from them and my process was excellent. The rate of interest and processing charges are normal. Applied for a loan and I got the status of my application on that same day. Thank You Newrez !

  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

NewRez mortgage co. Through “Loan Care”

Morning! Do not use this loan company. They are affiliated with an insurance company and they charge you for home insurance flood insurance even though you’re paying it. I sent multiple proofs of payment and they will not reimburse me. In addition they continue to charge me for insurance homeowners insurance that I don’t need. It’s a condo and only $30 a month but that adds up. They also take way too much out for escrow. They are taking $80 a month for flood insurance even though I prove that it’s paid for through my HOA. So what they’re in essence doing is just stealing my money making interest on it and maybe reimburse me for that at the end of the year. But it’s $30 a month I doubt if I get that back. I’ve used many mortgage companies in my old lifetime I’ve never had this horrible experience.

  • Closed with Lender:

    Yes
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

Happily Recommend

This was my first time refinancing and I compared multiple different companies. Newrez was able to secure the best rate at the best price. they made the entire process extremely easy. Will happily recommend Newrez to anybody looking to refinance their mortgage.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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NewRez

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

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