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Pacific Beneficial is a wholesale mortgage brokerage specializing in residential mortgage origination. Our knowledgeable staff will listen to your short and long term goals and help you find the best loan program and pricing option to accomplish your goals. Whether you are purchasing your first home or refinancing your existing home we will guide you through the process. Our mission is to ensure that the most important transaction in your life is as stress free and smooth as possible.
Good rate, good people, but a hassle
Probably this was a more challenging refinance. Alex Zelada worked very had on this!
But despite numerous assurances of getting close to the finish line, it took over 3 months , and the 45 day rate lock had to be extended.
Most of the problem seemed to be with Quicken. Requests for documents was piecemeal, and each new request caused a delay; this most likely due to Quicken, and Q did put everything in a holding pattern, apparently without the brokers' knowledge. It was discovered only after my following up to see what the delay was .
Also there were a few instances of PB staff not fully reading thru correspondence and making assumptions that weren't entirely accurate and could have been significant to the borrower.
If doing it over I would go with a local broker with a comparable rate.
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