NMLS# 260264

Pacific Beneficial Mortgage Company

Lender Summary

Pacific Beneficial is a wholesale mortgage brokerage specializing in residential mortgage origination. Our knowledgeable staff will listen to your short and long term goals and help you find the best loan program and pricing option to accomplish your goals. Whether you are purchasing your first home or refinancing your existing home we will guide you through the process. Our mission is to ensure that the most important transaction in your life is as stress free and smooth as possible.

What they're saying

Ratings & Reviews
789 Reviews
  • Interest Rates
  • Fees & Closing Costs
  • Responsiveness
  • Customer Service

Review Breakdown

Showing 3 star reviews | Show all reviews

Good rate, good people, but a hassle

Probably this was a more challenging refinance. Alex Zelada worked very had on this!
But despite numerous assurances of getting close to the finish line, it took over 3 months , and the 45 day rate lock had to be extended.
Most of the problem seemed to be with Quicken. Requests for documents was piecemeal, and each new request caused a delay; this most likely due to Quicken, and Q did put everything in a holding pattern, apparently without the brokers' knowledge. It was discovered only after my following up to see what the delay was .
Also there were a few instances of PB staff not fully reading thru correspondence and making assumptions that weren't entirely accurate and could have been significant to the borrower.

If doing it over I would go with a local broker with a comparable rate.

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Pacific Beneficial Mortgage Company

Customer Satisfaction rating is based directly on customer ratings and reviews. Customers rate lenders on their customer service, interest rates, fees and closing cost and overall experience.

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Pacific Beneficial Mortgage Company

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