Professional, knowledgeable and courteous.
I had the most professional and courteous experience dealing with Ernest and Alex to refinance my home. I am very well pleased with their willingness to respond to me quickly and explain the process every step of the way. The experience that they posses allowed for creative financing that allowed me to gain what I desired through this loan process. I am pleased with my experience and loan and I look forward to doing business with Pacific Financial Group Inc. in the future.
Roxanne from Palo Alto, CA
Reviewed in January 2019
Superior work from RAUL LOPEZ
Thank you from the bottom our our heart to RAUL LOPEZ!! This experience of a VA refinance was smooth. When we needed direction and immediate assistance RAUL was there of us. if he was out and we left a message he would call us back ASAP!
I must say that our many years of buying or refinances we have never had such white glove treatment. Everything he said was spot on and was away ready to step up to make things run smoothly. I believe we were even able speak with him on a given weekend and let us know about things we were concerned about!
If you want to be reassured and get a fast paced process ask for RAUL LOPEZ is is a great man and really cares about his clients. If I need to so something in the future you bet RAUL LOPEZ will be the top of my choice!
Thank you RAUL!!
Cheren from Fremont, CA
Reviewed in November 2018
I've had trouble trying to refinance my home for almost a year so I've completely lost hope. When Ernest approached me via email/text about refinancing my home I told him thank you but I've been through this road before and it never turns out in my favor (i.e. bad credit, DTI too high, LTV not enough, co-signers can't be non-occupying). Ernest didn't lose hope and he explained there were different approaches to refinancing and perhaps I didn't look at all of them, more like the mortgage professionals did not provide me this guidance simply because they too didn't know. I decided why not try one more time, I gave it a shot. We went through the entire process, and I still didn't believe it was going to happen. Even after signing the official documents I was waiting for someone to pull the rug from underneath me. It never happened. I was able to refinance and even pull out cash to pay off my credit card debt. The process was smooth, Ernest was involved and engaged throughout the entire process. I never felt unclear or disconnected, he made sure to inform me of every phase of the process and I was up to date with the same information as him. It was a great experience, I will never doubt you again Ernest! I'm looking forward to working with him and Pacific Financial in the near future and definitely recommend them for anyone looking for mortgage services.
Karen from Chatsworth, CA
Reviewed in June 2018
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