NMLS# 551907

Paramount Bank

Lender Summary

Paramount Bank aims to make your financial life better. As a Federally chartered Bank headquartered in St. Louis, MO, Paramount lends in all 50 states with expert in-house loan officers throughout the country. The Bank’s mortgage specialties cover a wide variety of products; Conventional, Jumbo, VA, FHA, USDA and more. First time buyers, current homeowners and investors can all find a solution. Paramount’s loan offerings feature competitive interest rates with low fees, a modern lending tech platform and a strong focus on the customer experience. For more than 50 years, and with thousands of satisfied customers, you won’t want to work with anyone else.

What they're saying

Ratings & Reviews
6 Reviews
  • Interest Rates
    Good
  • Fees & Closing Costs
    Good
  • Responsiveness
    Average
  • Customer Service
    Average

Review Breakdown

  • 5 Star
    (2)
  • 4 Star
    (0)
  • 3 Star
    (0)
  • 2 Star
    (0)
  • 1 Star
    (4)
Showing 1 star reviews | Show all reviews

Bait and switch

Was recommended to us by our financial advisor and initially we where very happy. Super responsive and quoted us a great rate for a pre-qual. Than when it came time to close and finalize all the sudden our rate went up a full percentage point. He claimed rates went up. I verified this and while they did go up about .5 percentage points they where never as low as he quoted me. I do not trust lenders that do that sort of thing!

  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

An Unprofessional Embarrassment

Ladies and gentlemen, I’m not sure where to start with Jonathan. First conversation was excellent filled with empty promises of professionalism and communication, both of which vanished shortly after. We started January 12th with a closing date of February 26. I was told anytime you need anything call me text me I’m here Sunday night at 8pm it doesn’t matter. That soon became me practically begging for paramounts business. At one point waiting 13 days for a simple email that was essential. 6 days before closing I was asked to give them an extra 3 week which I reluctantly agreed too and sent emails. The day after that I was notified that the loan was unapproved and they were sorry. I waited 39 days, 6 days before closing to tell me sorry unapproved. Your time is way to valuable to have it wasted by these clowns who won’t even look at your file or start your loan till day 39. I’m embarrassed to have wasted 39 days and look like an idiot due to unprofessionalism of Jonathan and this whole company. If you give this man your business just know that there are many other loan officers out there who would be privileged to have your business and won’t take it for granted.

No loan 6 days before closing

Started the loan process on January 12 closing was February 26th. Was notified that the loan was unapproved on the 19th. The worst communication I’ve ever experienced, with even worse professionalism. I truly felt like I was trying to earn their business. I would have to request a single simple email 5x and it would take 10 plus days to get. They had my information for 39 days before they even started the loan, waited until last minute to try to extend and then just said sorry it’s unapproved. I have never wrote an online review in my life but this experience was so horrendous I have to. Please save your self the trouble and wait (39 days in my case). This bank along with Jonathan Zsebik and Colin Gregg should be embarrassed and ashamed at the way they conduct business and waste customers time.

  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Paramount Bank

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