Patriot Bank Mortgage

Don't use RMC Vanguard

Let me start by saying the rate and closing cost were fine. Everything else was lousey. I applied for my loan in early July and spoke with a representative. After he tried to stick me with add on points I finally told me OK it would be no points.

I supplied him with all of the documents he requested and after my credit was checked he said "we are all set".

I checked with at least once a week asking him if there were more documents or anything else required to close our loan. He said no we have everything we need.

One week before the scheduled closing the trouble began. I started to get requests for more documentation. The problem was I had only a week before the scheduled closing. Every time I gave them the document they asked for, the next day they asked for something else. I kept asking is that all you need they said yes. Then the next day they asked for more! There was not one person who knew exactly what was required, someone from a different department always asked for something else. We finally closed 1 week LATE. This company has the worst customer service I have ever had the misfortune to use. Do NOT use this company. They stink!

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Don't go with them at all!!!!

Rudy the guy who I had was nice enough at the beginning. As soon as things started getting a little bit challenging (and not due to my credit), he started getting defensive quick. Because of him I almost lost my deposit and house I was trying to get. I even talked to the owner, and he was totally unsympathetic. A total good old boys club. I wouldn't go with them!!!

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These guys are the BEST

We had a great experience with RMC Vanguard when we bought our first home. Now 6 years later, we had the pleasure of working with them again on the refinance of our home. They have very low closing costs, plus the loan officers (Roger Obermiller / April McDonald) are excellent professionals. They were very responsive and guided us very well throughout the refi process. We were able to close the refi in 3 weeks!

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Ken McCowan @ RMCVanguard

My loan officer was Ken McCowan for the purchase of my first home. So glad I hooked up with Ken. Walked me through every step and was always there to answer any question or concern within minutes. Even on weekends and at night! Ken McCowan even impressed my realtor and others involved in my home purchase to the point that they are now recommending him to their clients. He wont steer you wrong and gets you the best deal. Can't say enough about the professionalism and knowledge this guy has! Choose Ken McCowan. You won't be sorry.

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refinancing

overall, very good experience with RMCV-april (loan officer). knowledgable + quick response to questions. completd transaction within 60 days from begining of lendingtree submission process.

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RMC Vanguard is the Best!

Michael Miller of RMC Vanguard was among those who responded very quickly to my Lending Tree application for a residential mortgage. His initial correspondence was accomplished via e-mail making it easy for me to communicate given that I have a busy schedule with my law practice.

Having purchased several homes, I was familiar with the process of acquiring a loan and did not require much attention beyond; “what is your bottom rate on a thirty (30) year fixed mortgage with twenty (20) % down and borrowers with an excellent credit history.” My historical experience with this process has been something comparable to buying an automobile or a trip to the dentist’s office. Neither one is high on my list of things to do at any point in time.

Given that my primary motivation was earning some airline flight miles on a compulsory transaction that could be accomplished and performed by anyone in the industry, imagine my delight to have been able to find the very best mortgage broker on the planet who just happened to be working for your company; “Michael Miller.” To say that I was fortunate to have clicked on his (Michael Miller) e-mail from the plethora of Lending Tree participants would be an understatement.

I will be quite candid and tell you that this whole process is no different than internet dating, and I had already set up several appointments or “dates” amongst the individuals who had contacted me about underwriting this residential loan. Some of the participants were much like a very eager first date and already talking about getting married and having a family before even meeting for a cup of coffee. I didn’t want to be rude, but there are times you just have to be ready to throw a cold bucket of water onto a person who just doesn’t understand the meaning of the phrase; “thank you for your time, but I am going to be looking elsewhere.”

Since I was already focused on what I was looking for in a residential loan, and had done extensive research on the internet prior to my Lending Tree request, I was looking for someone who was capable of meeting the essence of my requirements without wasting any time with the usual; “there is no way you can find a rate that low on a thirty (30) year fixed mortgage.”

I had already prepared in advance a brief snapshot of my financial documents that would be necessary at some later juncture in this application process, and had submitted these in advance of receiving any GFE’s in order to narrow the field to the real players interested in earning my business. My theory being that the greater the financial transparency, the better the pricing on the mortgage loan offer.

A few of the earlier candidates were already deploying their aggressive mind numbing verbiage that my pricing requests were very unrealistic and would never be accomplished in this lifetime, let alone approved by any lender in this present market. While I did not agree with their assessment of my goals, I told them to go ahead and send me their GFE’s and applications for review so I could move forward in the process.

Upon receiving enough paperwork in the mail and FedEx to confirm the reports of forest devastation on CNN, I concluded that there has to be a better way to experience this loan process. I checked my e-mail and clicked on the response from Michael Miller. I contacted him and attached the financial package that I had put together in advance, and he provided me with a GFE inside of an hour. In the meantime I was being peppered with urgent phone calls from the other participants wanting to confirm my receipt of their packages, which I did in order to calm them down.

At this juncture I was already leaning in favor of an outstanding proposal I received from the loan department of one of the largest Insurance Company’s in the world. I figured that with their endless source of premium funds flowing in from their policy holders, nobody would be able to beat their pricing which was almost in the ball park of my original expectations. I was prepared to confirm their offer later that day as I didn’t want to lose the interest rate that was quoted.

Right around the same time I had received their FedEx package, there was a follow-up e-mail from Michael Miller asking me to confirm the receipt of his GFE. Given his professionalism and constant courtesy throughout this process, I felt obliged to let him know that while I really appreciated his proposal and manner of conducting business, I was going with another lending institution.

I remember this vividly as I was on my way to court in LA traffic and during the stop and go portions of the commute I was writing an e-mail to Michael Miller thanking him for his efforts throughout this process. Within a few minutes after sending him the e-mail, he wrote back thanking me and asking me for one more opportunity before I made any final decision. He merely asked for the option to match the rate offered by his competitor, and would waive one of the usual closing costs fees in order to secure my business and underwrite this loan.

What was even more notable in this situation was the difference between the professional and courteous response I received from Michael Miller in this situation when he was informed that he was the first runner-up, as contrasted with the gentleman from the Insurance Company who I contacted to advise him that I was going with a different lender. Night and day comes to mind.

Being gracious in any business or profession is a quality that is sadly in very short supply. Michael Miller from RMC Vanguard was able to not only be gracious in a business decision that initially did not go his way, but took the initiative to show that he was interested in achieving a solid loan application for his company/employer and was ready to do what it took to get the job done and make both participants very happy in their decision.

He remained in constant contact with me throughout the underwriting process and would regularly e-mail to let me know the status of this loan every step of the way. No request was dismissed as too challenging, and in fact, he went out of his way on numerous occasions to obtain additional information.

When my wife and I went to sign the escrow papers this past Wednesday evening May 19, 2010, the escrow officer made the remark; “how did you get that loan?” I told her that anyone who wants an outstanding home loan while simultaneously being treated professionally needs to contact Michael Miller at RMC Vanguard. She was quite impressed with the way this loan closed in addition to the phenomenal rate achieved.

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Solid service and low costs

We were so pleased with the first mortgage that RMC Vanguard handled for us that we decided to refinance another property with them. Good rates, professional service, speedy replies.

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