Patriot Bank Mortgage

4.4 of 5starsRead Reviews
Recommended 96%

4.4 of 5starsRead Reviews
Recommended 96%

Lender Summary

Customer Service is more than just a marketing phrase at Patriot Bank Mortgage. We consistently deliver the highest level of service to our clients. Here's proof. LendingTree.com has awarded Patriot Bank Mortgage the following:

Top Close Rate Purchase Lender, 2002, 2003, 2004 and 2005.
Customer Service Excellence, 2003.
Top Closed Units Purchase Prime Lender, 2006.
Outstanding Long Form Partner Purchase, 2007 and 2008.
Patriot Bank Mortgage has also received the Better Business Bureau's Award for Excellence in 2005,2006,2009,2010 and 2012 and its Pinnacle Award in 2008 and 2011. 
Our proven high level of service and "first place" competitiveness results in satisfied clients across the country.
We look forward to serving you!

What they're saying

2105 Reviews Ratings & Reviews

(4.4 of 5) 2105 Reviews

Interest Rates

Excellent
Fees & Closing Costs

Excellent
Responsiveness

Excellent
Customer Service

Excellent

Review Breakdown

5 Star

(1378)
4 Star

(460)
3 Star

(110)
2 Star

(80)
1 Star

(77)

Show:
Reviews For:
By:

(5 of 5)

Recommended

Great Service

Loan consultants were fantastic! They responded speedily and happily throughout our entire home buying experience and were always cordial and positive. Great customer service and a very pleasant experience overall! . I would gladly recommend to my friends

LendingTree Customer:

Yes

(5 of 5)

Recommended

My mortgage experience

I want to praise Andrew Day for his fabulous attitude & service. He truly made the process pleasant, even when times it was challenging, as mortgages are. He thoroughly guided us step by step. He was on top of the priorities. He made it easy and simple for us to provide what was needed. He eliminated the guesswork by taking his time to explain and follow up in a timely manner. He truly made the process a great experience for my husband and I. He has been nothing but courteous and positive the whole time. He kept very close and prompt communication throughout the entire process including communicating directly with our real-estate agent, insurance company, credit agency, and IRS. Plus Andrew was able to beat out the competitors lending fees and rates..

Huge kudos to Andrew!!
I definitely will be referring him to my friends and family!!

LendingTree Customer:

Yes

(5 of 5)

Recommended

Great experience!

The loan process was simple, easy, and they worked around my crazy travel schedule.

LendingTree Customer:

Yes

(5 of 5)

Recommended

Fantastic!

Our Loan consultants were fantastic! They responded speedily and happily throughout our entire home buying experience and were always cordial and positive. They went above and beyond to help us figure out a way to buy our house and were always available when needed. I would recommend this company to anyone who needed it.

LendingTree Customer:

Yes

(5 of 5)

Recommended

April McDonald & RMC - Great Team, great rates!

Moving across the country was stressful enough, April and RMC made it a cakewalk. April was always very pleasant, informative and responsive. Buying a new home is always very taxing and having the right team on your side can make all the difference in the world, allowing you to focus on other tasks. April will also be helping my relatives move here from 2 other states in the months to follow. Great customer service and a very pleasant experience overall!

LendingTree Customer:

Yes

(5 of 5)

Recommended

fast response

answered all questions

LendingTree Customer:

Yes

(5 of 5)

Recommended

First time buyers

Bob Eckman was absolutely great. I think we closed in 13 days, and, as first time home buyers, my wife and I had no idea what we were doing. I am sure we were a complete pain to work with also, but Bob made the entire process go incredibly well and was very informative. We are very glad we chose to work with him and will recommend him to friends and family in the future.

LendingTree Customer:

Yes

(5 of 5)

Recommended

Great Customer Service

I worked with Dan Gray from RMC to get pre-approved. His responsiveness and customer service skills were truly top-notch; he answered every email right away and was willing to take calls and give quotes on the weekends. His rates were competitive and he was willing to take the time - on my schedule - to go over his estimates line by line and explain the mortgage process to me.

LendingTree Customer:

Yes

(4 of 5)

Recommended

Bill VA Mortgage on 2nd Home

I found RMC to one as good or better than all others in customer service/responsiveness. Total closing costs (less discounts) were not as good but I am sure, if the manner they treated me during my selection process and after I made the decision to go with another company, are any indication, they are an excellent company.

LendingTree Customer:

Yes

(2 of 5)

No follow through

Pleasant loan officer who was 'mostly' professional but, after receiving the first verbal quote on the phone, a subsequent follow-up request message sent via e-mail was never returned. Rate was a bit higher than other lenders quoted - perhaps because certain questions were not asked that qualified us for a lower rate.

Patriot Bank Mortgage Response

Hi Stephanie, I looked into this. We received one email from you on July 18th telling us you were working with another lender. Prior to that, we don’t see any inbound emails to either our general or loan officer specific mail box. We sent you a couple emails but our “pass through” email rate with Hotmail addresses is about 50-50 so you might not have received them in your inbox. In any case our loan officer should have followed up with at least one phone call. I apologize that we did not connect. Owen Raun President

LendingTree Customer:

Yes

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Patriot Bank Mortgage

Lender Summary

What they're saying

Review Breakdown

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