NMLS# 348852
Customer Service is more than just a marketing phrase at Patriot Bank Mortgage. We consistently deliver the highest level of service to our clients. Here's proof. LendingTree.com has awarded Patriot Bank Mortgage the following: Top Close Rate Purchase Lender, 2002, 2003, 2004 and 2005. Customer Service Excellence, 2003. Top Closed Units Purchase Prime Lender, 2006. Outstanding Long Form Partner Purchase, 2007 and 2008. Patriot Bank Mortgage has also received the Better Business Bureau's Award for Excellence in 2005,2006,2009,2010 and 2012 and its Pinnacle Award in 2008 and 2011. Our proven high level of service and "first place" competitiveness results in satisfied clients across the country. We look forward to serving you!
Just stopped responding.
When I spoke to my appointed contact at Patriot Bank Mortgage he seemed helpful. Unfortunately, he just stopped responding to me. Patriot Bank provided no explanation. Just stopped responding.
LendingTree Customer:
No follow through
Pleasant loan officer who was 'mostly' professional but, after receiving the first verbal quote on the phone, a subsequent follow-up request message sent via e-mail was never returned. Rate was a bit higher than other lenders quoted - perhaps because certain questions were not asked that qualified us for a lower rate.
LendingTree Customer:
Don't use RMC Vanguard
Let me start by saying the rate and closing cost were fine. Everything else was lousey. I applied for my loan in early July and spoke with a representative. After he tried to stick me with add on points I finally told me OK it would be no points.
I supplied him with all of the documents he requested and after my credit was checked he said "we are all set".
I checked with at least once a week asking him if there were more documents or anything else required to close our loan. He said no we have everything we need.
One week before the scheduled closing the trouble began. I started to get requests for more documentation. The problem was I had only a week before the scheduled closing. Every time I gave them the document they asked for, the next day they asked for something else. I kept asking is that all you need they said yes. Then the next day they asked for more! There was not one person who knew exactly what was required, someone from a different department always asked for something else. We finally closed 1 week LATE. This company has the worst customer service I have ever had the misfortune to use. Do NOT use this company. They stink!
LendingTree Customer:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
