NMLS# 348852

Patriot Bank Mortgage

Lender Summary

Customer Service is more than just a marketing phrase at Patriot Bank Mortgage. We consistently deliver the highest level of service to our clients. Here's proof. LendingTree.com has awarded Patriot Bank Mortgage the following:

Top Close Rate Purchase Lender, 2002, 2003, 2004 and 2005.
Customer Service Excellence, 2003.
Top Closed Units Purchase Prime Lender, 2006.
Outstanding Long Form Partner Purchase, 2007 and 2008.
Patriot Bank Mortgage has also received the Better Business Bureau's Award for Excellence in 2005,2006,2009,2010 and 2012 and its Pinnacle Award in 2008 and 2011. 
Our proven high level of service and "first place" competitiveness results in satisfied clients across the country.
We look forward to serving you!

What they're saying

Ratings & Reviews
2105 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 2 star reviews | Show all reviews

Just stopped responding.

When I spoke to my appointed contact at Patriot Bank Mortgage he seemed helpful. Unfortunately, he just stopped responding to me. Patriot Bank provided no explanation. Just stopped responding.

  • LendingTree Customer:

    Yes

No follow through

Pleasant loan officer who was 'mostly' professional but, after receiving the first verbal quote on the phone, a subsequent follow-up request message sent via e-mail was never returned. Rate was a bit higher than other lenders quoted - perhaps because certain questions were not asked that qualified us for a lower rate.

Hi Stephanie, I looked into this. We received one email from you on July 18th telling us you were working with another lender. Prior to that, we don’t see any inbound emails to either our general or loan officer specific mail box. We sent you a couple emails but our “pass through” email rate with Hotmail addresses is about 50-50 so you might not have received them in your inbox. In any case our loan officer should have followed up with at least one phone call. I apologize that we did not connect. Owen Raun President
  • LendingTree Customer:

    Yes

Don't use RMC Vanguard

Let me start by saying the rate and closing cost were fine. Everything else was lousey. I applied for my loan in early July and spoke with a representative. After he tried to stick me with add on points I finally told me OK it would be no points.

I supplied him with all of the documents he requested and after my credit was checked he said "we are all set".

I checked with at least once a week asking him if there were more documents or anything else required to close our loan. He said no we have everything we need.

One week before the scheduled closing the trouble began. I started to get requests for more documentation. The problem was I had only a week before the scheduled closing. Every time I gave them the document they asked for, the next day they asked for something else. I kept asking is that all you need they said yes. Then the next day they asked for more! There was not one person who knew exactly what was required, someone from a different department always asked for something else. We finally closed 1 week LATE. This company has the worst customer service I have ever had the misfortune to use. Do NOT use this company. They stink!

Thanks for your post. As you and I discussed in August, the condo complex you were buying in did not return the condo questionnaire until Aug 20th. We ordered it on Aug 5th and followed up several times. The condo questionnaire answers kicked this into a full condo review, which requires additional documentation from the Condo management company and again they were slow to respond. We had everything on track until this condo issue surfaced. We had 2 processors, our Ops Manager, myself and 2 underwriters scrambling to see what we could do in light of the condo issues (high resort area, lots of “2nd homes”, several owners offer short term rentals), all of which are red flags in our industry these days. The good news is we kept your loan terms as promised and we were able to find a solution to the condo project issue. The bad news is we did close 1 week after your original intended date. And everything I see in the file shows 0 points since day 1.
  • LendingTree Customer:

    Yes
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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

Patriot Bank Mortgage

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