Customer Service is more than just a marketing phrase at Patriot Bank Mortgage. We consistently deliver the highest level of service to our clients. Here's proof. LendingTree.com has awarded Patriot Bank Mortgage the following:
Top Close Rate Purchase Lender, 2002, 2003, 2004 and 2005.
Customer Service Excellence, 2003.
Top Closed Units Purchase Prime Lender, 2006.
Outstanding Long Form Partner Purchase, 2007 and 2008.
Patriot Bank Mortgage has also received the Better Business Bureau's Award for Excellence in 2005,2006,2009,2010 and 2012 and its Pinnacle Award in 2008 and 2011.
Our proven high level of service and "first place" competitiveness results in satisfied clients across the country.
We look forward to serving you!
Steven Yzaguirre is amazing! The most important need for a client during a large financial transaction is communication and follow up. Steven has excellent follow up skills and walked us through the process to get our loan approved and closed in a short amount of time. I greatly appreciate his expertise and motivation and truly appreciate his hard work and commitment. It would be an honor to work with him again.
Gail from Eads, TN
Reviewed in October 2015
LendingTree Customer:
Yes
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(5 of 5)stars
Recommended
Excellent Service
Patriot Bank Mortgage was very efficient in processing my loan. I needed to close in 27 days and could have closed in 23 had I needed to. The interest rate was very good and other fees were low.
AtlantaHomeBuyer from Atlanta, GA
Reviewed in June 2015
LendingTree Customer:
Yes
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(5 of 5)stars
Recommended
Very happy with this loan experience !
Very happy with loan officer John Schilz at Patriot Bank, the rate, the low fees/closing cost, and the customer service. The cost were even lower then the Detailed Mortgage Estimate I received. John will always be there to answer your questions whether phone or email. I did some shopping from the start and it payed off. Sometimes its not to good to be true. This was a good experience !
John2015 from Montgomery, Texas
Reviewed in June 2015
LendingTree Customer:
Yes
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(5 of 5)stars
Recommended
Great Job
Thanks to Patriot Bank and John Schilz (Loan Officer) for taking care of me for my refinancing needs. I highly recommend them for your mortgage needs. Easy to deal with and great rates.
Lee70 from San Francisco, CA
Reviewed in June 2015
LendingTree Customer:
Yes
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(5 of 5)stars
Recommended
good bank
They only ask for the basic information, nothing crazy. Made my transaction fast n easy. Loved the loan officer that helped me, John Schilz. Very knowledgeable.
scole from Lake Charles, LA
Reviewed in May 2015
LendingTree Customer:
Yes
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(5 of 5)stars
Recommended
Excellent
I have nothing but great things to say about John and Patriot Bank Mortgage. He walked me through the entire process, answered all of my questions, kept me updated as to the status, and more importantly assisted us in being able to close earlier than expected. This is my 2nd time using Patriot Bank Mortgage and I highly recommend them to anyone I know who is wanting to purchase or refinance their home mortgage. Thanks John!
Brent from Mckinney, TX
Reviewed in May 2015
LendingTree Customer:
Yes
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(5 of 5)stars
Recommended
Great Service, Great Experience!
I was the listing agent for a property in Novi, Michigan. My clients, the sellers, received an offer from a buyer with a pre-approval letter from Patriot Bank. I was reluctant to allow them to accept an offer from an out-of-state lender. I was concerned that the end result would be a loan that couldn’t close and a property that had to be marketed again in a month.
Andrew Day was a breath of fresh air. He communicated not only with the buyer and buyer’s agent throughout the process, but included me in the communication, as well. Quite often, the listing agent and sellers are left in the dark as to how the loan process is moving along. The process was handled professionally, efficiently and the lender was ready to close by the date on the purchase agreement. Both Andrew and his processor, Jenny, allowed this experience to be positive for all parties involved!
I highly recommend using Andrew Day for your next home purchase or refi!!
MichiganRealtor from Novi, MI
Reviewed in April 2015
LendingTree Customer:
Yes
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(5 of 5)stars
Recommended
Andrew day it is!
Andrew Day made my entire process of buying a home so easy and enjoyable. He was very patient in explaining all the fees and giving the best suggestions. I am first time home buyer and would confidently engage with Patriot bank and Andrew Day for any of my future purchases.
Chaitanya from Novi Mi,
Reviewed in April 2015
LendingTree Customer:
Yes
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(5 of 5)stars
Recommended
Lowest rates and fees
Andrew was great to work with and answered all of my questions. I shopped around a lot- I got 7 or 8 estimates, compared everyone's rates and fees, and Patriot Bank beat them all. Andrew made the process fun and painless. I recommend them to anyone. You won't find a better deal.
DetailShopper from Dallas, TX
Reviewed in April 2015
LendingTree Customer:
Yes
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(5 of 5)stars
Recommended
Excellent
Excellent
qTexas from Houston, TX
Reviewed in April 2015
LendingTree Customer:
Yes
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LendingTree Certification:
The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.
LendingTree Certification:
Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.
Loan Officer Certifications:
Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.
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