NMLS# 35953

PennyMac Loan Services, LLC

Lender Summary

PennyMac is a leading national mortgage lender and servicer. Our goal is to provide you with innovative mortgage solutions to make it easier for you to purchase, refinance, or simply remain in your home.

 
Since our founding in 2008 by a team of mortgage industry veterans, we've sought to restore Americans' trust in home ownership by improving the quality and consistency of the mortgage experience. We're a full-service lender with a breadth of loan options for everyone from first-time home buyers to those seeking jumbo, FHA, or VA loans.
 

PennyMac has also been a leading provider of help to underwater homeowners. We're a major participant in the Home Affordable Refinance Program (HARP), the government program created in 2009 to assist underwater homeowners in refinancing their mortgages.

What they're saying

Ratings & Reviews
156 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Awesome Experience


I just refinance my VA mortgage with PennyMac and the experience was awesome! I would highly recommend anyone looking to purchase or refinance a home to contact PennyMac; the staff is superior. I worked closely with Laurie Baker and Rachel Harris and they went above and beyond to take care of all of my concerns. No matter what the issues were they worked expeditiously to get me an answer and it was always in my fav****.they take customer service to a whole new level! Other companies probably should reach out to PennyMac for some Customer Service training.
The only thing that I could complaint would be the having to state my name, date of birth, and SSN on each and every phone cal****.and we all know that is not a real complaint! It’s for security purpose, I get it.*.it becomes really funny after a so many times. Giggles, giggles!!!
If anyone have any questions or concerns about the process I would love to be able to assist you; feel free to reach out to me...otherwise, please reach out to Laurie or Rachel.
Shelia

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

James, our initial contact communicated well throughout the process. Thanks!

PennyMac

PennyMac beat USAA and you don't have to be a Military Member to join. Excellent customer service, prompt, and professional!! Thank you PennyMac

  • Closed with Lender:

    Yes
  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

PennyMac Loan Services, LLC

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