NMLS# 35953

PennyMac Loan Services, LLC

Lender Summary

PennyMac is a leading national mortgage lender and servicer. Our goal is to provide you with innovative mortgage solutions to make it easier for you to purchase, refinance, or simply remain in your home.

 
Since our founding in 2008 by a team of mortgage industry veterans, we've sought to restore Americans' trust in home ownership by improving the quality and consistency of the mortgage experience. We're a full-service lender with a breadth of loan options for everyone from first-time home buyers to those seeking jumbo, FHA, or VA loans.
 

PennyMac has also been a leading provider of help to underwater homeowners. We're a major participant in the Home Affordable Refinance Program (HARP), the government program created in 2009 to assist underwater homeowners in refinancing their mortgages.

What they're saying

Ratings & Reviews
154 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Showing 1 star reviews | Show all reviews

bad experience!!!!

stay away!!! the worst experience ever. months of waste. splat multiple time no communication with me. no professionalism I wish I never contacted them.

  • Loan Type:

    Refinance
  • Review Type:

    Lender Review

No Communication Submitted docs countless times

I had 45 days to figure out a refi and a purchase! My Refi team was okay my purchase team asked for me to submit docs and I did. Then they asked again I explained what I did. I paid off 15k of credit cards. I paid a 45k car note because the VP told me to I was told we were good to go. So my Fiance took a job near the new house! Then the next day the Processor kicked back everything and told I had no deal. I am a USMC Vet and Afghan National Army members work better than Penny Mac! If your a Vet don't do a loan with this company of disfunction!

  • Loan Type:

    Home Equity Loan or Line of Credit
  • Review Type:

    Lender Review

Bad experience no communication between departments escrow dept has been a complete disaster

The worse mortgage experience in my life ..Different answers from various people in the same department

This review is flagged
  • Loan Type:

    Home Purchase
  • Review Type:

    Lender Review
This review is flagged
Do you want to flag this review?

Loan officer directory

×

Thank you for sharing your experience

Here are a few tips for writing a top-notch review for a company in our marketplace:

Do
Don't

LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

PennyMac Loan Services, LLC

Let's answer a few short questions and see what offers PennyMac Loan Services, LLC and other lenders may have for you.