PennyMac is a leading national mortgage lender and servicer. Our goal is to provide you with innovative mortgage solutions to make it easier for you to purchase, refinance, or simply remain in your home. Since our founding in 2008 by a team of mortgage industry veterans, we've sought to restore Americans' trust in home ownership by improving the quality and consistency of the mortgage experience. We're a full-service lender with a breadth of loan options for everyone from first-time home buyers to those seeking jumbo, FHA, or VA loans. PennyMac has also been a leading provider of help to underwater homeowners. We're a major participant in the Home Affordable Refinance Program (HARP), the government program created in 2009 to assist underwater homeowners in refinancing their mortgages.
My negative review is not directed towards Mr. Hagan (closing agent). He was helpful and answered my questions promptly when needed. I completed this survey based on prior experience to working with him.
I thought the length of the process was completely unacceptable and there were weeks that went by idly without anything being done when there were things that needed to be done by PennyMac.
I will not ever use PennyMac again in the future and I will advise anyone to avoid your company.
Communication was terrible! And my loan processor didnt catch the one detail that could have saved us a big headache the days before closing!
Expectations of timeline to close we're not communicated clearly, the loan process got hung up in tittle for ever and had to get escalated to supervisors twice, and I felt if we hadn't called and pushed for help several times and explanations were weak and tittle processing was a black hole with no visibility. We provide all our documents early, paid for appraisal early and the tittle processing communications were none existent.
Loan officer directory
Nicholas HaganSt. Louis, MO
Jason PliskaRoseville, CA
Wayne DaveyTampa, FL
Edward TaylorRoseville, CA
Gabriel MannMoorpark, CA
Katherine SmithThousand Oaks, CA
Edith TorosyanPasadena, CA
Joshua LeathermanPlano, TX
Jerold JacksonRoseville, CA
Terrence SmithRoseville, CA
Matthew HinckleyPlano, TX
Saviz HatamRoseville, CA