NMLS# 35953

PennyMac Loan Services, LLC

Lender Summary

PennyMac is a leading national mortgage lender and servicer. Our goal is to provide you with innovative mortgage solutions to make it easier for you to purchase, refinance, or simply remain in your home.

 
Since our founding in 2008 by a team of mortgage industry veterans, we've sought to restore Americans' trust in home ownership by improving the quality and consistency of the mortgage experience. We're a full-service lender with a breadth of loan options for everyone from first-time home buyers to those seeking jumbo, FHA, or VA loans.
 

PennyMac has also been a leading provider of help to underwater homeowners. We're a major participant in the Home Affordable Refinance Program (HARP), the government program created in 2009 to assist underwater homeowners in refinancing their mortgages.

What they're saying

Ratings & Reviews
2231 Reviews
  • Interest Rates
    Excellent
  • Fees & Closing Costs
    Excellent
  • Responsiveness
    Excellent
  • Customer Service
    Excellent

Review Breakdown

Sgt Kevin Foster My experience was very pleasant. They were very accurate and professional. Thanks M*.Hagan

Nicholas was very communicative throughout the whole process. He was quick and very clear to explain to us what the next step was in refinancing our home. We never had to question whether or not we had uploaded the file correctly because we would receive a phone call thanking us for submitting the necessary documents. Everyone I spoke to was kind and friendly and I knew exactly where my application was in the process. I was thankful to be in the know. Thank you PennyMac and Nicholas Hagan.

Nicholas was great, I think most of the issues were with the title companies, although there were some unexpected issues with documents at the end. Penny Mac worked overtime to correct mistakes made by previous title/mortgage companies when doing previous refi's, so I appreciate everyones efforts despite the delays at the end. Thank you Nicholas and everyone at Penny Mac!

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LendingTree Certification:

The LendingTree Certification Program recognizes Lenders and Loan Officers with outstanding performance on the LendingTree Network, they are committed to providing exceptional customer service and are graduates of LendingTree University.

LendingTree Certification:

  • Certified Lender
    Certified Lenders have demonstrated their organizational commitment to employee development, at least 50% of their loan professionals have been certified while also providing exemplary service to LendingTree consumers.

Loan Officer Certifications:

  • Gold Leaf
    Gold Leaf is the cornerstone of the loan officer certification program and is designed to recognize loan officers committed to their own professional development while adhering to LendingTree best practices. Gold Leaf recipients know the fundamentals of LendingTree and online lending, they are equipped with the necessary skills to be best-in-class loan professionals.
  • Certified President's Club
    President’s Club is presented to an elite group of loan officers based on success levels in several areas including adherence to LendingTree best practices, commitment to professional development and dedication to customer excellence. Recipients have also met all Gold Leaf criteria.

PennyMac Loan Services, LLC

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