Pennymac

It was a great for

It was pretty good I like it I injoyed it I really liked. I really need the money to get me some clothes

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It's was good and challenging I enjoy it Mac team help me every step though the end

I enjoy work with my Mac team they help me through even sometimes I get frustrated but Mac team all way there for me

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Busch league company and staff

They will tell you what you want to hear even if they don't actually know the answer. They admitted to their mistakes and offered to correct them, we went on with the loan since we were pretty far into the process and had deadlines to meet. Once closing documents were sent everything they agreed to was missing. Multiple people called me many times per day to get me to sign the deal but I refused until everything was correct on their end. Signing the paperwork in the form it was in would have cost me $2200 out of pocket. Once the paperwork was signed the signing process was terrible, I set up the location to sign everything and they kept putting the paperwork as the location of the property. Luckily the notary called to confirm because they gave hi the wrong info as well. The only plus side to dealing with PM was they use a good title company and notary, both were on top of their jobs and that's where a lot of the PM mistakes were caught. Go over your paperwork with a fine tooth comb and hold their feet to the fire. I would only recommend Penny mac if you enjoy the atmosphere of a grimy used car lot, if not look for a loan anywhere else. For the record I do several loans per year so this process isn't something new to me the incompetency of this loan process was a first.

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Good

Exited for New home when are you gonna give me a new house? Right Time move ON no reason to stay here

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Stay away

You would have a easier process going though your bank. If you want to be lead along and number not come out right this is the place for you

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Mortgage Refinance

I thought staying with the same lender to refinance would be a great idea, well I was WRONG ABOUT THIS COMPANY. I sent in all documents within 24 hours of their request thru the PM portal. Then one document was needed, I reached out over and over to ask questions to see what other if any other options I had available to me, just to get told someone will call you. Well after waiting a few days past a tentative closing date, I was given and received no direction/call. I finally got upset and I called PM again and had to ask for a supervisor just to be finally picked up by the original loan processor who reminded me I was being recorded, Great I thought I hope they can use this as a coaching opportunity for the PM team. Never did I get a call explaining what I had to do to complete closing, PM person said your loan is in a hold status. I asked was anyone ever going to call and explain? It was pointless speaking with him, he was not listening as to why I was upset. I asked for his supervisor and even this person was too busy to speak with me. My loan was 98 % done other than the 1 document. Paying 10k plus for a refinance and the company not having respect to contact the guest, (myself) this disgusts me. Treating people with no compassion, respect or understanding is sad. Individuals that don't care about the person on the other line. They never asked why are you refinancing? I BELIEVE if the PM REP asked and noted this INFORMATION in the guest chart each time that persons called in, PM team may learn to understand their guests and not treat us like a number. DON'T DO BUSINESS WITH THIS COMPANY, THEY HAVE LITTLE TO NO PEOPLE SKILLS. Its all about the PM not you the customer/guest. My paperwork I supplied was processed at least, that is why I give them 1 star.

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Stay away, shady practices. They change Mortgage points fees after locking rate.

During initial discussions on the loan quote they were competitive on the APR and fees and very responsive. Even thought they would not provide a Closing disclosure (CD) before locking the rate, I then confirmed rate and fees before and right after locking the rate and it was all good. Then after 5 days, when I receive the CD they added more than $3400 on points fees AFTER LOCKING THE RATE. On top of that, during the process of approval for closing they were very unresponsive to myself, Insurance and Title. <br />To my surprise they closed on time and were able to send all the documents the night before closing. <br />I highly encourage anyone buying a house to look elsewhere. they promised to be $250 cheaper and ended up costing more than $3400 upfront on top of the change in rate for the life of the loan.

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